Workplace Receptionist

REA Group Ltd.; City of Melbourne; On-site; AUD 45,000 - 55,000; Full time

Benefits offered by this job

Hybrid working

Flexible leave options

Parental leave

Volunteer program

Hackdays

Job summary

REA Group is seeking a Workplace Receptionist for a 6-month fixed-term, on-site role at our Melbourne office. You will be the front-of-house point of contact, supporting REA employees and visitors with exceptional customer service and a welcoming environment.

As part of FaBS (Finance and Business Services), you’ll help manage reception duties, access control, and coordinate with internal teams to improve the office experience. Hybrid perks are available for staff flexibility.

Qualifications

• Experience in customer service or front-of-house roles.
• Proven ability to handle multiple tasks in a fast-paced environment.
• Excellent phone manner and communication skills.

Responsibilities

• Serve as main front-of-house contact for visitors and staff.
• Manage incoming/outgoing calls, emails, Slack messages and in-person inquiries.
• Communicate facility/office updates through appropriate channels.

Skills

Customer service

Front desk

Multitasking

Phone etiquette

Guest management

Office communications

Tools

Slack

Email system

Visitor management

Job description

Enjoy a role where every day is different in a supportive, growth focused culture! Make an impact supporting all REA employees and visitors daily with your great customer service skills! 6-month fixed term role based on-site in the Melbourne office, Monday - Friday

We're REA With bold and ambitious goals, REA Group is changing the way the world experiences property. No matter where you're at on your property journey, we're here to help with every step - whether that's finding or financing your next home. Our people are the key to our success. At the heart of everything we do, is a thriving culture centred around high performance and care. We are purpose driven and collaborative, which drives innovation and our ability to make a real impact. As such, we're proud to have been named in Australia's "Top 5" Best Workplaces two years in a row, as well as being recognised as a Best Workplace for Women.

Where the team fits in

The Workplace Receptionist sits within The Finance and Business Services team, or FaBS as we like to call them, which is the engine room of the REA Group. The team is comprised of Finance, Workplace Experience & Procurement, Investor Relations and Corporate Development. For our Workplace team, the staff are our customers, we look after them. We support our people and give them a pleasant and safe working experience in the office and at home. We're onsite, front of house, and always offering a helping hand. Whilst we are looking for someone to be at our front desk, the role is not just answering the phone and greeting people with a smile. It's about continually finding ways to improve the current office environment, looking after the space and culture, and ultimately creating a space that everyone is proud to work in.

What the role is all about

• Act as the main point of contact and front-of-house for all visitors and guests to REA
• Manage incoming / outgoing calls, emails, Slacks, and in-person enquiries
• Communicate facility and office updates to staff via the appropriate channels
• Be responsible for our visitor management system, ensuring our guests to the office do the right thing
• Maintain security and access register and ensure all guests to REA and signed in and out appropriately
• Ensure staff common and amenity areas such as mail room, breakfast area, and reception are well maintained
• Monitor and action PWG (Procurement & Workplace) tickets that relate to reception, including couriers, new starters and departures, lockers, events, catering, etc
• Be responsible for reception duties for states outside of Melbourne and Sydney, as well as remote workers
• Be responsible in the coordination of REA internal social events across all states
• Assist the WHS Committee group to implement workplace safety programs and information in and around the office
• Assist the Sustainability team to implement sustainable measures in and around the office
• Assist the People Services team to implement parking, benefits, new starter and departures, and policies
• Assist to maintain team internal intranet pages on REA intranet with relevant information and updates to staff
• Act as both an REA First Aider or Warden (training will be provided)

Who we're looking for

• A real people person!
• A quick learner and multi-tasker
• Exceptional phone manner
• Work productively in a fast paced and agile environment
• Someone who likes to smile, laugh, and have fun with staff
• Look at tricky situations through a solutions-focused lens

  The REA experience

  The physical, mental, emotional and financial health of our people is something we'll never stop caring about. This is a place to learn and grow.

  Some of our Perks & Benefits include:

  • A hybrid and flexible approach to working
  • Flexible leave options including, birthday leave and purchase additional leave
  • Flexible parental leave offering for primary and secondary carers
  • Our Because We Care program offers employees volunteering leave, community grants, matched payroll giving and our Community Café donates 100% of revenue to charity
  • Hackdays so you can bring your big ideas to life

  Our commitment to Diversity, Equity, and Inclusion

  We are committed to providing a working environment that embraces and values diversity, equity and inclusion. We believe teams with diverse ideas and experiences are more creative, more effective and fuel disruptive thinking.

  We are an Australian-based digital media company with a passion for real estate. Our leading brand is Australia's biggest property resource, realestate.com.au. We also operate the number one commercial property site, realcommercial.com.au, and have businesses that help property developers and other brands advertise with us. Whilst we live in Australia, we've also got ventures in Asia and North America, and have the vision of expanding our footprint further. Everything we do is driven by our purpose to 'change the way the world experiences property' - from product innovation to our international investments.