Front Desk Engagement Specialist - Aged Care

My Guardian; Sydney; On-site; AUD 55,000 - 75,000; Full time

Job summary

My Guardian is seeking a Front Desk Engagement Officer to be the first point of contact for clients, families and stakeholders in our Sydney Olympic Park office. You will manage high volumes of inquiries with warmth, triage calls, and support front-of-house operations to ensure smooth service delivery.

The role requires exceptional communication, the ability to multitask, and a professional, calm demeanor under pressure.

Qualifications

• Previous experience in customer service or reception roles.
• Exceptional communication and interpersonal skills.
• Ability to multitask and manage competing priorities.
• Strong problem-solving and organisational skills.
• Calm, professional, friendly under pressure.
• Experience in aged care, healthcare, NDIS, or community services is valued.

Responsibilities

• Manage a high volume of inbound calls and enquiries
• Triage and direct calls to appropriate departments
• Support clients, carers, families and stakeholders with warmth
• Handle urgent and sensitive matters calmly and efficiently
• Welcome visitors and support front-of-house operations
• Monitor shared inboxes and provide administrative support
• Liaise with operational and clinical teams
• Maintain accurate records and communication notes
• Deliver a premium customer experience at every interaction

Skills

Customer service

Excellent communication

Multitasking

Problem solving

Organisational skills

Calm under pressure

Attention to detail

Aged care experience

Job description

My Guardian is seeking a Front Desk Engagement Officer to be the first point of contact for clients, families and stakeholders in our Sydney Olympic Park office. You will manage high volumes of inquiries with warmth, triage calls, and support front-of-house operations to ensure smooth service delivery.

The role requires exceptional communication, the ability to multitask, and a professional, calm demeanor under pressure.