Front Desk

Synergy Orthopedic Specialists, Inc.; Shire of Cocos (Keeling) Islands; On-site; AUD 60,000 - 77,000; Full time

Job summary

Synergy Orthopedic Specialists Medical Group in San Diego is seeking a detail-oriented Front Desk Representative. The role requires greeting patients, answering phones, and scheduling appointments while coordinating with physicians and staff.

Basic knowledge of anatomy is preferred and a minimum of 2 years in hospitality or related fields is required. Bilingual Spanish-English is a plus, and the team emphasizes patient satisfaction.

Qualifications

• A minimum of a High School Diploma or GED equivalent.
• Basic knowledge of human anatomy and the musculoskeletal system is recommended.
• Minimum 2 years of hospitality, sales, customer service, or related work experience.
• Experience in a medical office is preferred.
• Bilingual Spanish-English skills preferred.

Responsibilities

• Greet patients in an engaging manner.
• Answer phones effectively.
• Nurture the patient relationship to encourage retention.
• Schedule new and follow-up appointments.
• Check insurance eligibility and discuss cost of service.
• Obtain insurance authorizations.
• Coordinate appropriate patient care.
• Communicate effectively with physicians and staff.
• Data entry.
• Cash and copay collections.
• Appointment reminders.
• Medical records.
• Other duties as assigned.

Skills

Customer service

Communication

Multitasking

Interpersonal skills

Education

High school diploma or GED

Job description

Synergy Orthopedic Specialists Medical Group is looking for a detail-oriented Front Desk Representative located in San Diego. Bilingual in English/Spanish is preferred but not required. Basic knowledge of human anatomy and the musculoskeletal system is recommended. A minimum of 2 years of related work experience is required. Job duties include but are not limited to greetings customers, nurturing patient relationships, answering phones, scheduling appointments, communicating effectively with physicians and staff, assisting with insurance eligibility, and obtaining authorizations.

Synergy is one of the largest, most comprehensive medical groups in San Diego County, and is recognized for excellence in patient satisfaction and clinical care. For patient convenience and improved coordination of care, Synergy Orthopedic Specialists offers integrated care and services like orthopedics, radiology, physical therapy, and podiatry in San Diego.

Synergy is proud to be an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, disability, gender identity, transgender status, sexual orientation, protected veteran status, or any other protected class.

Applicant should be able to:

• Greet patients in an engaging manner
• Answer phones effectively
• Nurture the patient relationship to encourage patient retention
• Schedule new and follow-up appointments
• Check insurance eligibility and discuss the cost of service
• Obtain insurance authorizations
• Coordinate appropriate patient care
• Communicate effectively with the physicians and staff
• Data Entry
• Cash and Copay Collections
• Appointment Reminders
• Medical Records
• Other duties as assigned

Qualifications

Requirements

• A minimum of a High School Diploma or GED equivalent
• Basic knowledge of human anatomy and the musculoskeletal system
• Minimum 2 years of hospitality, sales, customer service, or related work experience
• Experience working in a medical office is preferred
• Bilingual Spanish-English skills preferred
• Ability to handle patient's concerns positively and proactively
• Prioritize multiple tasks in a fast-paced environment
• Ability to quickly learn new procedures and processes
• Excellent communication and interpersonal skills
• High level of ownership, accountability, and initiative
• Friendly, outgoing, and motivated personality
• *Proof of FDA approved Covid-19 vaccine required before first day of employment (or certifiable exemption- health or religious)