Freight Services Coordinator

Sands Fridge Lines; City Of Kalamunda; On-site; AUD 80,000 - 110,000; Full time

Benefits offered by this job

Secure, stable employment with a well‑

Competitive salary package commens. to

Job summary

Sands Fridge Lines is seeking an experienced Freight Services Supervisor to coordinate freight across high-volume accounts in Western Australia. You will liaison with customers, drivers, and internal teams to maintain service standards and maximize efficiency.

Reporting to the Major Account Manager, you will monitor deliveries, resolve enquiries promptly, and ensure accurate dispatch documentation while building strong customer relationships in a fast-paced transport environment.

Qualifications

• Experience in transport, freight, logistics or distribution is essential.
• Strong customer service focus with excellent communication skills.
• Solid planning, numeracy and organisational abilities.

Responsibilities

• Monitor deliveries and update customers on ETA, delays and changes.
• Provide outstanding customer service and promptly resolve enquiries.
• Ensure dispatch documentation and logistics paperwork are accurate and compliant.
• Build strong working relationships through consistent communication.
• Coordinate with warehouse staff, drivers, supervisors and sites to keep departures on track.
• Monitor freight volumes for major accounts and report KPIs.
• Investigate and resolve customer freight queries in a timely, practical way.
• Manage customer emails and phone inquiries with a service focus.
• Maintain accurate customer records.
• Update changes in customer requirements or scope promptly.
• Represent Sands Fridge Lines in a positive and professional manner.

Skills

Customer service

Communication

Planning & organising

Numeracy

Microsoft Office

Tools

MS Office

Operational systems

Job description

• Employee Type FullTime

Contact information

• Contact Phone [phone]

Description

Sands Fridge Lines is a leader in refrigerated distribution and cold storage in Western Australia. Family owned and operating a large and diverse fleet, along with extensive cold and dry storage facilities, Sands Fridge Lines services customers across both the Perth metropolitan area and regional Western Australia.

Due to continued growth, we are seeking an experienced Freight Services Supervisor to support the management and coordination of freight volumes across several major high-volume service accounts.

This role is critical in helping maintain our high service standards and ensuring that key customer requirements are managed professionally, efficiently, and with a strong focus on communication and follow-through.

Reporting to theMajor Account Manager, the primary purpose of this role is to support the valued relationships between Sands Fridge Lines and its customers. You will liaise closely with customers, management, drivers, warehouse staff, and internal teams to help achieve service standards, maximise efficiencies, and exceed customer expectations.

Key Responsibilities

Your duties and responsibilities will include, but are not limited to:

• Monitor deliveries and proactively communicate ETA updates, delays and changes to customers and provide operational support.
• Provide outstanding customer service and resolve enquiries promptly.
• Ensure all dispatch documentation and logistics paperwork accuracy and compliance, escalating discrepancies promptly
• Build strong working relationships by delivering consistent and reliable communication
• Work closely with warehouse loaders, drivers, supervisors, and site teams to keep services departures flowing smoothly and that schedules are adhered to
• Coordinating and monitoring freight volumes for several major high-volume customer accounts with KPI reporting.
• Investigating and resolving customer freight queries in a timely, professional, and practical manner.
• Managing customers email and telephone enquiries with a strong focus on customer service and agreed quality standards.
• Maintaining accurate customer records
• Promptly up manage any changes in customer requirements or scope works
• Representing the company in a positive and professional manner at all times.

Requirements

About You

To be successful in this role, you will ideally have:

• An excellent reliability and attendance record
• Previous experience working within a transport, freight, logistics, or distribution business.
• Strong Geographical knowledge or Regional WA highly advantageous
• Demonstrated experience in a similar role within the transport industry.
• Strong customer service focus with a commitment to supporting both external and internal customers.
• Excellent written and verbal communication skills.
• The ability to build rapport with customers, team members, and internal stakeholders.
• Strong planning, prioritisation, and organisational skills.
• The ability to work under pressure in a fast-paced transport environment.
• Strong attention to detail and sound numeracy skills.
• Computer literacy, particularly with Microsoft Office and operational systems.
• A practical, solutions-focused approach to resolving issues and supporting customer requirements.

Summary

What We Offer

• Secure, stable employment with a well-established WA family-owned business.
• Competitive salary package commensurate with experience
• Supportive and collaborative team environment
• Opportunities for ongoing development and learning
• Free onsite parking
• Access to employee benefits programs, including novated leasing options
• Immediate start