Freight Operations Supervisor - Immediate Start

Sands Fridge Lines; Western Australia; On-site; AUD 60,000 - 80,000; Full time

Benefits offered by this job

Free onsite parking

Novated leasing options

Employee benefits program

Job summary

Sands Fridge Lines in Western Australia is seeking an experienced Freight Services Supervisor to oversee freight volumes across major accounts. You will liaise with customers, drivers, warehouse staff and internal teams to meet service standards and maximise efficiency.

The role emphasizes professional communication, attention to detail, and proactive problem solving in a fast-paced transport environment. This is a full-time position offering a stable, family-owned workplace with development

Qualifications

• Reliable attendance and reliability in the role.
• Experience in transport, freight, logistics or distribution business.
• Geographical knowledge of WA is advantageous.
• Experience in a similar role within the transport industry.
• Strong customer service focus and ability to support internal and external customers.
• Excellent written and verbal communication skills.
• Ability to build rapport with customers and stakeholders.
• Strong planning, prioritisation and organisational skills.
• Ability to work under pressure in a fast-paced transport environment.
• Good numeracy and attention to detail.
• Computer literacy with Microsoft Office and operational systems.

Responsibilities

• Monitor deliveries and proactively communicate ETA updates, delays and changes to customers and provide operational support.
• Provide outstanding customer service and resolve enquiries promptly.
• Ensure all dispatch documentation and logistics paperwork accuracy and compliance, escalating discrepancies promptly
• Build strong working relationships by delivering consistent and reliable communication
• Work closely with warehouse loaders, drivers, supervisors, and site teams to keep services departures flowing smoothly and that schedules are adhered to
• Coordinating and monitoring freight volumes for several major high-volume customer accounts with KPI reporting.
• Investigating and resolving customer freight queries in a timely, professional, and practical manner.
• Managing customers email and telephone enquiries with a strong focus on customer service and agreed quality standards.
• Maintaining accurate customer records
• Promptly up manage any changes in customer requirements or scope works
• Representing the company in a positive and professional manner at all times.

Skills

Customer service

Communication

Planning

Problem solving

Attention to detail

Team coordination

Tools

Microsoft Office

Operational systems

Job description

Sands Fridge Lines in Western Australia is seeking an experienced Freight Services Supervisor to oversee freight volumes across major accounts. You will liaise with customers, drivers, warehouse staff and internal teams to meet service standards and maximise efficiency.

The role emphasizes professional communication, attention to detail, and proactive problem solving in a fast-paced transport environment. This is a full-time position offering a stable, family-owned workplace with development