Fraud & Scams Investigator - Hybrid, Training

Randstad NV; Sydney; On-site; AUD 51,000 - 73,000; Full time

Benefits offered by this job

Roster hours and weekend shifts

Hybrid work eligibility after 6-months

Structured training mentorship

Modern office environment

DEI-focused culture

Advance work-life balance planning

Job summary

Big4Bank is seeking a Fraud and Scams Officer to join our Parramatta-based contact centre. You will monitor real-time alerts, assist customers, and take immediate actions to minimise financial loss for both the customer and the bank.

You will handle high-volume calls, manage fraud alerts from identification to resolution, and work with Risk, Legal, and Branch teams to secure accounts. The role requires strong communication and a proactive, solution-oriented mindset.

Qualifications

• Minimum of one year experience in a high-volume call centre environment.
• Available for rotating roster including weekends and shifts between 6:00 AM and 12:00 AM.
• Ability to document investigations clearly and concisely.

Responsibilities

• Inbound and outbound contact centre handling for suspicious activity, scams, and unauthorised transactions.
• Process a daily queue of fraud alerts from identification to resolution.
• Review transaction data and customer profiles to identify fraud patterns.
• Collaborate with Risk, Legal, and Branch teams to secure compromised accounts.
• Ensure actions comply with regulatory requirements and policies.

Skills

Customer service

Fraud detection

Communication

Problem solving

Tools

CRM software

Fraud analytics tools

Job description

Big4Bank is seeking a Fraud and Scams Officer to join our Parramatta-based contact centre. You will monitor real-time alerts, assist customers, and take immediate actions to minimise financial loss for both the customer and the bank.

You will handle high-volume calls, manage fraud alerts from identification to resolution, and work with Risk, Legal, and Branch teams to secure accounts. The role requires strong communication and a proactive, solution-oriented mindset.