Fraud & Scams Contact Centre Officers - Multiple Positions

Kennedy Reid Pty; Sydney; On-site; AUD 51,000 - 73,000; Part time

Benefits offered by this job

Casual contract

Structured onboarding

Exposure to fraud prevention

Team-based contact centre environment

Banking and financial crime experience

Job summary

Major Australian bank in Parramatta/Sydney NSW seeks a Fraud & Scams Officer for a casual contract starting 9 November. This is a busy contact centre role within a leading banking operations team.

You will support customers with suspicious transactions, scams or possible fraud, taking an empathetic, solution-focused approach while following structured procedures and documentation requirements. Structured onboarding and training will be provided to bring you up to speed quickly.

Qualifications

• Experience in banking or financial services or fraud prevention.
• Strong communication and problem-solving skills.
• Ability to handle distressed customers and maintain empathy.
• Experience in high-volume contact centres is encouraged.

Responsibilities

• Handle inbound customer inquiries about suspicious transactions.
• Escalate potential fraud and maintain records.
• Provide empathetic support and explain processes.
• Follow policies and structured procedures.

Skills

Empathy

Problem-solving

High-volume contact centre

Customer service

Job description

Fraud Scams Officer | Major Australian Bank | $45/hr + Super Parramatta, Sydney NSW | Contract Opportunity | 9 November Start

The Opportunity Kennedy Reid is partnering with one of Australia's leading financial institutions to recruit multiple Fraud & Scams Officers for an urgent November intake.

This is an excellent opportunity to join a well-established banking contact centre, supporting customers who have experienced or may be at risk of fraudulent activity, scams or unauthorised transactions.

We are looking for customer-focused professionals who can demonstrate empathy, strong problem-solving skills and the ability to remain calm when dealing with sensitive and potentially distressing situations.

Qualifications: Previous experience in banking, financial services, fraud prevention, disputes, collections, hardship or high-volume contact centres is strongly encouraged to apply.

What\'s on Offer?

• $45 per hour + superannuation (subject to final confirmation)
• Casual Contract opportunity with a major Australian bank
• Structured onboarding and training
• Exposure to fraud prevention, financial crime and banking operations
• Supportive, team-based contact centre environment
• Opportunity to develop specialist banking and financial crime experience

Role: Fraud & Scams Officer, you will be responsible for supporting customers who have concerns about suspicious transactions, scams or potential fraudulent activity.

Responsibilities include handling inbound customer enquiries, providing empathetic support, gathering information, escalating suspicious activity, explaining processes, maintaining records and following policies.

About You: Experience in high-volume customer service, strong communication and problem-solving skills, ability to handle distressed customers, attention to detail, and the ability to follow structured procedures.

Direct fraud experience is advantageous but not essential. We welcome applicants with strong transferable skills.

Availability: This is an urgent recruitment process; Interviews expected mid-October and commencement in November. Applicants must be available to commence on 9 November, including notice where applicable.

Apply now with an updated resume to be considered for this opportunity. Equal employment opportunities are welcomed.