Fraud Investigations Team Leader — Coaching & Strategy

Auto & General; North Lakes; Sur place; AUD 130 000 - 160 000; Plein temps

Avantages offerts par ce poste

Location: North Lakes office

Paid personal leave

Volunteer leave days

Volunteer leave days

Budget Direct employee discounts

Professional development programs

Onsite facilities

Social and community events

Wellbeing and mental health support

Résumé du poste

Auto & General’s Fraud Investigations Team Leader role centers on guiding a skilled group of investigators. You will coach, monitor performance, and develop effective strategies for claims resolution while ensuring alignment with risk and regulatory requirements.

The role emphasizes leadership, stakeholder engagement, and delivering high-quality customer outcomes in a fast-paced environment. North Lakes office-based position with strong development opportunities.

Qualifications

• Coaching, motivating and influencing a team in a fast-paced environment.
• Strong stakeholder engagement and customer resolution experience.
• Inclusive mindset and ability to work with a diverse team.
• Excellent relationship development in customer service and team leadership roles.
• Knowledge of counter fraud techniques and ethical standards.
• Desirable background in fraud investigations and complex cases.
• Degree in Fraud investigation or equivalent value is desirable.

Responsabilités

• Lead, coach and develop Fraud Investigations Team to improve performance and productivity.
• Coordinate investigations and complaints efficiently and timely for Auto & General.
• Set frameworks, plans and management strategies aligned to policy and legislative responsibilities.
• Provide guidance and escalation on potential fraudulent claims and workloads.
• Monitor KPIs, drive process improvements and regular reporting.
• Provide feedback and address performance issues to maintain a high-performing team.
• Ensure risk management is embedded in team culture and activities.

Connaissances

Coaching

Stakeholder engagement

Team leadership

Customer resolution

Inclusive teamwork

Fraud detection techniques

Investigations handling

Formation

Degree in Fraud Investigation or related

Description du poste

Auto & General’s Fraud Investigations Team Leader role centers on guiding a skilled group of investigators. You will coach, monitor performance, and develop effective strategies for claims resolution while ensuring alignment with risk and regulatory requirements.

The role emphasizes leadership, stakeholder engagement, and delivering high-quality customer outcomes in a fast-paced environment. North Lakes office-based position with strong development opportunities.