Fraud Intelligence Analyst – Insurance Investigations

Auto & General Australia; Brisbane; On-site; AUD 70,000 - 110,000; Full time

Benefits offered by this job

ME day and volunteer leave

Paid parental leave

Workplace giving with donations match

Development opportunities & online课程

Employee discounts on Budget Direct

Job summary

Auto & General Australia is seeking a Fraud Analyst based in Toowong with potential weekly visits to North Lakes. You will collect and analyse claims, industry, and customer data to deter fraudulent activity, sharing insights with investigators and the wider fraud network.

You will review complex cases, perform intelligence gathering, liaise with multiple stakeholders, and stay updated on regulatory requirements and industry trends.

Qualifications

• Tertiary qualification in intelligence, data analytics or justice studies preferred.
• Experience in insurance and/or financial services desirable.
• Previous investigations or intelligence experience highly regarded.
• Strong analytical and decision-making skills.
• Excellent interpersonal, written and verbal communication with clients.

Responsibilities

• Review complex or suspicious cases and prepare intelligence briefings for Investigators.
• Carry out full reviews on fraudulent or non-genuine claims via the intelligence process.
• Conduct open-source intelligence queries for additional information.
• Assist with development and testing of fraud prevention systems and software.
• Liaise with assessors, investigators, builders, third party drivers and insurers.
• Engage external investigation services to access additional information.
• Provide guidance regarding referred claims to C&A teams.
• Identify potential risks or compliance issues to Management.
• Maintain knowledge of industry trends in fraud and regulatory requirements.
• Support Head of Fraud and Claims Investigation with additional tasks.

Skills

Analytical ability

Decision making

Interpersonal skills

Written & verbal communication

Negotiation & conflict resolution

Computer & administration skills

Autonomy & resilience

Regulatory & compliance knowledge

Education

Tertiary qualification in intelligence/data analytics/justice studies

Job description

Auto & General Australia is seeking a Fraud Analyst based in Toowong with potential weekly visits to North Lakes. You will collect and analyse claims, industry, and customer data to deter fraudulent activity, sharing insights with investigators and the wider fraud network.

You will review complex cases, perform intelligence gathering, liaise with multiple stakeholders, and stay updated on regulatory requirements and industry trends.