Fraud Analyst

The Star Entertainment Group; Sydney; On-site; AUD 80,000 - 110,000; Full time

Benefits offered by this job

Complimentary meals

Discounted parking

Restaurant discounts

Mental health services

Inclusion focus

Job summary

The Star Sydney is seeking a Fraud Analyst to support fraud detection, scam prevention, and investigations. You will review alerts, referrals, and customer-reported incidents to identify and escalate fraud risks while helping mitigate impact on customers and the business.

You will gather information from customers and systems, perform detailed investigations, and analyze data across identifiers to uncover patterns and vulnerabilities. This is a critical role within a dynamic financial care team.

Qualifications

• Experience in fraud, financial crime, investigations, or risk management environments.
• Experience analysing customer, payment, device and transactional data.
• Understanding of fraud and scam typologies (account takeover, identity theft, payment fraud).
• Strong analytical and problem-solving capabilities.

Responsibilities

• Review customer-reported fraud and scam activity.
• Assess fraud, scam and suspicious activity referrals.
• Manage and triage Fraud Inbox referrals.
• Gather and assess information from customers, systems and stakeholders.
• Investigate suspected fraud and scam activity.
• Perform link analysis across identifiers (customers, identities, devices, IPs, payment methods, emails, phones).
• Investigate fraud risks and control weaknesses.
• Assess indicators, control effectiveness and customer impact.

Skills

Financial crime exp

Fraud investigations

Data analysis

Fraud typologies

Analytical thinking

Investigative skills

Job description

1d ago , from The Star Entertainment Group

Reporting to the Fraud Manager, the Fraud Analyst supports fraud detection, scam prevention, and investigation activities by reviewing alerts, referrals, customer-reported incidents, and intelligence sources. The role is responsible for identifying, escalating, and helping mitigate fraud and scam risks to safeguard customers and the business.

This is a fantastic opportunity where you can put your skills and knowledge to the test to deliver a thrilling new era for the Financial Care team.

A few of your responsibilities

• Review customer-reported fraud and scam activity
• Assess fraud, scam, and suspicious activity referrals
• Manage and triage Fraud Inbox referrals
• Gather and assess information from customers, systems, and stakeholders.
• Investigate suspected fraud and scam activity
• Perform link analysis across customers, identities, devices, IP addresses, payment methods, email addresses, phone numbers, and other identifiers
• Investigate fraud risks and control weaknesses
• Assess fraud indicators, control effectiveness, and customer impact

What we will be looking for

• Experience within financial crime, fraud, compliance, investigations, banking operations, gaming operations or risk management environments
• Experience in fraud investigations, fraud operations, scam prevention, financial crime, AML/CTF or banking operations
• Experience analysing customer, payment, device and transactional data
• Understanding of relevant fraud and scam typologies, including account takeover, identity theft, payment fraud, money mule activity, account compromise and insider threats
• Strong analytical and critical thinking skills
• Strong investigative and problem-solving capability

About you

With experience in fraud, financial crime, investigations, compliance, banking, gaming operations, or risk management, you are confident analysing customer, payment, device, and transactional data to detect emerging threats and uncover complex fraud patterns. You have a solid understanding of common fraud and scam typologies, including account takeover, identity theft, payment fraud, and account compromise.

A proactive problem-solver, you thrive on following leads, connecting information, and delivering practical outcomes. You are detail-oriented, highly organised, and able to engage effectively with stakeholders while maintaining a strong focus on customer protection and risk mitigation.

What we can offer you

• Complimentary meal on site every day including hot meals, sandwich bar and more
• Discounted parking + other transport options
• Up to 30% discounts across award winning restaurants and accommodation
• Mental Health and Wellbeing services
• Diversity & Inclusion areas of focus including Multicultural, Gender, Aboriginal & Torres Strait islander and LGBTQI+

Please be aware that eligibility checks are required as part of the recruitment process and ongoing employment for this position.

For three decades, The Star Sydney has been a local landmark, deeply ingrained in Pyrmont and Darling Harbour. Committed to our communities, we strive to create fun in trusted destinations as Australia's premier entertainment hub. The Darling, and The Lyric Theatre have hosted prestigious events and international acts. With extraordinary dining options, including Sokyo, BLACK Bar and Grill, Cucina Porto and our vibrant Sports Bar where the action is live and loud, we are dedicated to delivering the ultimate entertainment, hospitality, and dining experiences for all.

Our culture

At The Star, we are committed to creating a diverse, equitable and inclusive workplace that we know will contribute to exceptional experiences for our guests, a great place to work for our team members and positive outcomes for our communities. We believe in authenticity that embodies our Company values =Build Memorable Connections, Own It, Lead with Integrity, and Take Good Care.

We welcome applications from all cultures, ages, religions, genders, LGBTQI+ people, Australia’s First Nations Peoples, and people with disabilities. We recognise the distinctive challenges that trans and gender-diverse applicants may encounter during the recruitment process. We offer a range of flexible working options for team members to find a balance between work and life that’s right for them and their unique well-being needs.

The Star was awarded WGEA Employer of Citation for Gender Equality(2022-24) and has been recognised as a2024 GOLD Employerby the Australian Workplace Equality Index (AWEI), which evaluates LGBTQI+ inclusiveness in the workplace.

It's your time to SHINE!