Fragrance Store Customer Experience Assistant

Dusk; Australian Capital Territory; On-site; AUD 36,000 - 47,000; Part time

Benefits offered by this job

Monthly bonus

Recognition programs

EAP access

Leadership development

Team culture

Job summary

Dusk is looking for Casual Customer Assistants to help create warm, meaningful moments for customers in-store across Australia and New Zealand. You’ll deliver friendly service, support store performance, and keep the shop looking fresh and brand-aligned.

You’ll be the go-to person for product knowledge, helping customers find scents, gifts, or moments that matter while contributing to a fun, collaborative team culture with regular recognition and development opportunities.

Qualifications

• Traits focused on guest interaction and service excellence.
• Ability to work well with the team and adapt to daily store needs.
• Dependability and accountability in a fast-paced retail environment.

Responsibilities

• Create meaningful customer moments with personalised service and genuine care
• Support store performance by working together and following through on what matters
• Merchandise with intention - keeping the space inspiring, beautiful, and brand-aligned
• Be a go-to expert on our range, using your product knowledge to help customers find the right scent, gift, or moment
• Keep things moving, support your teammates, and help create a workplace that’s as fun as it is focused

Skills

Customer service mindset

Team collaboration

Reliability & accountability

Willingness to learn

Job description

Dusk is looking for Casual Customer Assistants to help create warm, meaningful moments for customers in-store across Australia and New Zealand. You’ll deliver friendly service, support store performance, and keep the shop looking fresh and brand-aligned.

You’ll be the go-to person for product knowledge, helping customers find scents, gifts, or moments that matter while contributing to a fun, collaborative team culture with regular recognition and development opportunities.