Founding Conversational Designer, APAC

Cresta; Australia; Remote; AUD 150,000 - 190,000; Full time

Benefits offered by this job

Remote work setup budget

Paid parental leave

Medical, dental, vision coverage

Wellness stipend

20 days vacation

Job summary

Cresta is seeking a Founding Conversational Designer for APAC to shape how our AI solutions are delivered across the region. You will design and deploy best-in-class conversation models powering real-time coaching and virtual agents across voice and chat.

This strategic, customer-facing role combines design expertise with project ownership, establishing delivery practices, scaling impact, and partnering with teams across ML, DS, Engineering, Product, and Customer Success.

Qualifications

• 2+ years of experience in conversational design, conversational AI, bot development, or related fields.

Responsibilities

• Own end-to-end AI delivery projects across APAC, including discovery, requirements gathering, solution design, build, deployment, QA, and post-launch optimization.
• Serve as a founding regional expert in conversational design, helping shape scalable delivery frameworks and best practices for international customers.
• Manage multiple concurrent customer implementations while balancing timelines, priorities, and stakeholder expectations.
• Partner cross-functionally to define scope, track milestones, mitigate risks, and ensure successful execution.
• Translate customer business objectives into scalable conversational AI solutions across sales, retention, collections, and customer service use cases.
• Drive alignment with customer stakeholders through regular working sessions, solution reviews, and executive-level presentations.
• Lead model maintenance and performance tuning efforts to ensure ongoing quality and measurable impact.
• Deliver Cresta's Opera Enablement Program to key stakeholders, empowering customers to independently design, build, and QA their own AI models.
• Design and develop virtual agent solutions using flow-based, prompt-based, and hybrid architectures.
• Contribute to internal documentation, implementation standards, and repeatable delivery methodologies as Cresta scales globally.
• Partner closely with teams in North America while helping establish regional expertise and customer success across APAC

Skills

Conversational design

Project management

Stakeholder influence

Cross-functional collaboration

Global experience

Second language

Tools

Dialogflow CX

Opera platform

Job description

Cresta is seeking a Founding Conversational Designer for APAC to shape how our AI solutions are delivered across the region. You will design and deploy best-in-class conversation models powering real-time coaching and virtual agents across voice and chat.

This strategic, customer-facing role combines design expertise with project ownership, establishing delivery practices, scaling impact, and partnering with teams across ML, DS, Engineering, Product, and Customer Success.