AI Deployment Manager

Cresta CTO & co; Australia; On-site; AUD 120,000 - 200,000; Full time

Job summary

Cresta in APAC is seeking an AI Deployment Manager to lead customer deployments from kickoff to adoption. You will work directly with clients to turn ambitious AI plans into live, measurable outcomes and collaborate with product, engineering, and GTM teams to scale solutions.

The role rewards hands-on leadership, customer engagement, and a bias for delivering results in fast-growing environments, with a focus on clarity, momentum, and successful outcomes.

Qualifications

• Experience leading technical or AI-driven SaaS implementations.
• Strong project management skills with a consultative, customer-first mindset.
• Comfort working with technical concepts, data, and analytics.
• Ability to translate complex technology into clear, actionable plans.
• Bias toward execution, outcomes, and ownership.
• Thrives in fast-paced, high-growth environments.

Responsibilities

• Lead customer deployments end-to-end.
• Turn ambitious AI initiatives into live, adopted solutions.
• Collaborate with internal teams to drive measurable outcomes.
• Maintain clarity, structure, and momentum on complex initiatives.
• Ensure deployments are on time and meet defined success metrics.

Skills

Project management

AI/SaaS implementations

Customer-first mindset

Technical & data literacy

Execution-driven

Job description

Cresta unlocks the true potential of the customer experience, turning every conversation into a competitive advantage. Cresta’s unified AI platform combines conversational AI agents, real-time human agent augmentation, and comprehensive conversation intelligence to drive revenue and efficiency gains across every channel. The world’s leading companies, including United Airlines, Cox Communications, and Marriott, use Cresta to power world-class customer experiences every day.

Born from the Stanford AI Lab, Cresta has raised more than $270 million from the world’s leading investors, including a16z, Greylock, and Sequoia. Cresta’s leadership includes some of the leading minds in AI today. Our CEO, Ping Wu , founded and led Google's Contact Center AI and Vertex AI platforms before joining Cresta to build the future of AI-driven customer experiences.

Over the next few years, AI is going to redefine how people all over the world interact with businesses every day. Come build that future at Cresta.

About the Role

At Cresta, shipping AI is only half the story. Deploying it successfully is where the real impact happens.

As an AI Deployment Manager in APAC, you’ll own the moment where cutting‑edge AI becomes real‑world results. You’ll lead customer deployments end‑to‑end, turning ambitious AI initiatives into live, adopted solutions that drive measurable business outcomes as we expand in the APAC region.

This role is perfect for someone who loves leading complex projects, working directly with customers, and seeing technology make a tangible difference. You’ll be hands‑on, customer‑facing, and deeply embedded in how Cresta delivers value at scale.

What Success Looks Like

• Customers launch AI solutions that actually get used—and drive real business outcomes
• Deployments run smoothly, on time, and against clearly defined success metrics
• Customers leave deployment confident, excited, and ready to scale
• Internal teams rely on you to bring clarity, structure, and momentum to complex initiatives
• You consistently turn complexity into forward progress

Qualifications We Value

• Experience leading technical or AI‑driven SaaS implementations
• Strong project management skills paired with a consultative, customer‑first mindset
• Comfort working with technical concepts, data, and analytics
• Ability to translate complex technology into clear, actionable plans
• Bias toward execution, outcomes, and ownership
• Thrives in fast‑paced, high‑growth environments

Why You’ll Love This Role

• You’ll own some of the most visible and impactful work at Cresta
• You’ll work hands‑on with cutting‑edge AI used by leading enterprises
• You’ll partner deeply with customers and see the impact of your work firsthand
• You’ll collaborate with world‑class teams across product, engineering, and GTM
• You’ll help define what “great AI deployment” looks like at scale

We offer a comprehensive and people‑first benefits package to support you at work and in life:

• Comprehensive medical, dental, and vision coverage with plans to fit you and your family
• Paid parental leave for all new parents welcoming a new child
• Remote work setup budget to help you create a productive home office
• Monthly wellness and communication stipend to keep you connected and balanced
• 20 days of vacation time to promote a healthy work‑life blend

Compensation at Cresta

Cresta’s approach to compensation is simple: recognize impact, reward excellence, and invest in our people. We offer competitive, location‑based pay that reflects the market and what each individual brings to the table.

Final offers are shaped by factors like experience, skills, education, and geography. In addition to base pay, total compensation includes equity and a comprehensive benefits package for you and your family.

This role includes Base + Bonus + Equity

We have noticed a rise in recruiting impersonations across the industry, where scammers attempt to access candidates' personal and financial information through fake interviews and offers. All Cresta recruiting email communications will always come from the @cresta.ai domain. Any outreach claiming to be from Cresta via other sources should be ignored. If you are uncertain whether you have been contacted by an official Creta employee, reach out to [e-mail]