Pathways Coordinator - Fixed Term Until April 2028

The Lost Dogs Home; Melbourne; On-site; AUD 60,000 - 75,000; Full time

Benefits offered by this job

Career development opportunities

General practice clinic discounts

Employee Assistance Program

Friendly working environment

Job summary

The Lost Dogs Home is seeking a Pathways Coordinator on a fixed term basis in Melbourne. You will coordinate foster and rescue placements for shelter animals, supported by a dedicated Pathways Team Leader, to help animals take a break from the shelter environment.

You will liaise with veterinary clinics, arrange rescue and foster pickups, and provide outstanding service to foster carers and rescue groups. The role demands strong communication and emotional intelligence.

Qualifications

• Customer service experience is essential.
• Excellent verbal and written communication skills are required.
• Understanding of animal welfare ethics is desirable but not essential.

Responsibilities

• Liaise with external veterinary clinics for quotes, medical advice and surgeries for shelter animals.
• Coordinate and attend rescue & foster collection appointments.
• Provide excellent customer service to foster carers and rescue organisations.
• Respond to foster enquiries by phone, email, Facebook and face-to-face.
• Recruit foster carers and rescue groups.
• Assist with training and inducting new foster carers.

Skills

Customer service

Communication (verbal & written)

Emotional intelligence

Animal welfare understanding

Education

Certificate II in Animal Studies or equivalent

Job description

Pathways Coordinator - Fixed Term Until April 2028

Each year The Lost Dogs’ Home relies on our wonderful network of foster carers provide a temporary, loving home for thousands of animals who are recovering from surgery, undergoing behaviour training, too young for adoption, or need some extra TLC outside of the busy shelter environment. The Lost Dogs’ Home also works in close partnership with multiple different rescue groups who help to rehome shelter animals who may not be suitable for adoption.

To support our Pathways program, we require aPathways Coordinator, who will be responsible in coordinating foster and rescue placements for our shelter animals to help them have a break from the shelter environment. You will be working alongside a tight-knit team of experienced animal welfare professionals, and you will be supported by the Pathways Team Leader.

As a Pathways Coordinator, you will have a great sense of job satisfaction knowing that you are contributing to improving the welfare of lost and abandoned animals each day in this busy role. A typical day will see you fulfilling the following duties:

• Liaising with external veterinary/specialist clinics for quotes, medical advice and surgeries for shelter animals


• Coordinate and attend rescue & foster collection appointments


• Providing excellent customer service to foster carers and rescue organisations


• Responding to foster enquiries by phone, email, Facebook and face-to-face


• Recruiting foster carers and rescue groups


• Assist with training and inducting new foster carers

About you:

Our ideal candidate will have a good understanding of animal welfare and veterinary services and can demonstrate strong customer services skills and emotional intelligence. You will be excited to contribute to the positive pathways of our shelter animals and be willing to spend your day amongst some furry friends. In addition, we are also looking for someone who possesses the following skills and attributes:

• Certificate II in Animal Studies or equivalent (desirable),


• Customer Service experience (essential),


• Experience in animal welfare (desirable, but not essential),


• Excellent verbal and written communication skills,


• Emotional maturity and resilience,


• Sound understanding and consideration of animal welfare ethics.

What we can offer you:

• A purposeful and rewarding animal welfare career,


• Fantastic career development and opportunities in the world of animal welfare and shelters,


• Generous discounts at our general practice clinic, Frank Samways Veterinary Clinic for your furry friends,


• Access to our free Employee Assistance Program,


• A unique and friendly working environment (surrounded by animals!),


• Regular social events organised by our social committee

The Lost Dogs’ Home is an equal opportunity employer committed to providing a working environment that embraces and values diversity and inclusion. Only candidates with the right to work in Australia may apply for this position.