Forward Deployed Engineer - I

Botsync Pte Ltd; City of Melbourne; On-site; AUD 90,000 - 120,000; Full time

Benefits offered by this job

Competitive salary

Comprehensive health benefits

Startup energy and growth potential

Career development opportunities

Collaborative work environment

Job summary

Botsync Pte Ltd in Melbourne seeks an on-site Engineering Specialist to deploy and commission AMR systems, ensure safety and compliance, and hand over to operations. You will document processes, train customer staff, and collaborate with remote support during the hypercare phase.

The role requires hands-on experience with AMRs, ROS/ROS2, PLCs, and frequent travel to customer sites across Australia. A strong focus on safety and customer satisfaction is essential.

Qualifications

• Bachelor's degree in Engineering or related field.
• Hands-on experience with AMRs, ROS/ROS2, PLCs or similar.
• Ability to work independently in on-site, customer-facing environments.
• Willingness to travel frequently to customer sites in Australia.
• Full working rights in Australia.

Responsibilities

• Oversee installation and activation of automation systems at customer locations.
• Perform system and safety checks to ensure compliance and optimize performance.
• Document commissioning processes with records, checklists, photos, and SAT reports.
• Provide training to customer personnel on AMR operations and maintenance.
• Coordinate with remote support during hypercare and report progress weekly.

Skills

AMRs

ROS/ROS2

PLCs

Education

Bachelor's degree in Engineering

Job description

Requirements

Asia's leading robotics solutions provider, automating enterprise supply chains since 2017. We build syncOS — the industry-first no-code platform that lets manufacturers and warehouse operators integrate, reprogram, and scale automation systems without halting production or calling in specialists. Our autonomous mobile robots (AMRs) run 24/7 for global brands — transforming production lines in hours, not weeks.

Australia is a growing deployment market for Botsync's AMR fleet, with customers running live automation across facilities that need dedicated on-site engineering support.

What does Success look like:

Success in this role is measured by commissioning quality and speed: automation systems installed, validated, and handed over to full operational readiness on schedule, with proactive issue identification and strong customer satisfaction through the hypercare phase.

Key Responsibilities:

Deployment and commissioning

• Oversee the installation and activation of automation systems at customer locations
• Conduct thorough system and safety checks to ensure compliance with regulations and optimize performance
• Document commissioning processes and maintain detailed records, including deployment details, checklists, photos, and SAT reports
• Perform preventive maintenance of systems every quarter and replace components if necessary

Troubleshooting and support

• Troubleshoot and resolve technical issues related to AMRs, ROS navigation, PLCs, and associated software
• Coordinate with the remote support team for an efficient handover of projects during the hypercare phase
• Predict and notify the team lead of any safety issues to be addressed on-site, ensuring a proactive approach
• Participate in monthly KT sessions on version upgrades and bug fixes

Customer engagement and reporting

• Provide comprehensive training to customer personnel on AMR operations and maintenance procedures
• Develop relations with customer's operations or maintenance teams
• Update weekly reports regularly, highlighting progress, challenges, and resolutions
• Identify and propose potential improvements to AMR performance and user experience

Requirements

Essential

• Bachelor's degree in Engineering (Computer, Mechatronics, Robotics, Electrical, or a related field)
• Hands‑on experience with AMRs, ROS / ROS2, PLCs, or similar automation technologies
• Ability to work independently in on‑site, customer‑facing environments
• Willingness to travel frequently to customer sites as required
• Full working rights in Australia (individuals with 491 visa)

Highly desirable

• Exposure to industrial safety and compliance checks in a manufacturing or warehouse environment
• Experience troubleshooting integrated hardware and software systems in the field

Benefits

• Competitive salary
• Comprehensive health benefits package
• Hustle of a young startup, always something to do and something to improve
• Opportunities for professional development and growth into management roles
• Collaborative and inclusive work environment