Forensic Disability Residential Support Worker

ACSO; Melbourne; On-site; AUD 47,000 - 67,000; Full time

Benefits offered by this job

Salary packaging options

12% superannuation

Casual loading

Job summary

ACSO is hiring casual Forensic Disability Residential Support Workers across multiple residential houses in Melbourne's south-east, west and north. The role involves delivering lifestyle and skills support to clients, maintaining case notes, and developing community links.

The position requires a Diploma-level qualification, First Aid/CPR, and strong communication; shifts cover 24/7 rosters, including sleepovers and weekends. Salary includes casual loading and 12% super.

Qualifications

• Must have a Diploma level qualification in relevant areas including Community Services, Alcohol and Other Drugs, Mental Health, Justice and other relevant Diploma.
• First-Aid Certificate (Provide First Aid, Level 2 or above) and CPR are required.
• Excellent written and verbal communications skills.
• Ability to develop support plans and attainment strategies.
• Ability to advocate for ACSO clients and work with diverse backgrounds.

Responsibilities

• Deliver lifestyle and skills support to forensic clients in residential settings.
• Maintain case notes and administration, build community service networks.
• Provide shift-based support across 24/7 rosters including mornings, evenings, sleepovers, weekends and public holidays.

Skills

Excellent communication

Negotiation

Conflict resolution

Mediation skills

Education

Diploma qualification

Tools

Microsoft Office

Job description

Forensic Disability Residential Support Worker

3d ago , from Australian Community Support Organisation

• Are you looking for supportive, values-driven organisation where you can make a meaningful difference every day?
• Do you want to make a positive impact in the lives of people living with a disability?
• Looking for a rewarding role with salary packaging available (that means you keep more of your money- our employees save about $5,500 a year on average)?

At ACSO, we look for people who believe in second chances, who share our values and are passionate about supporting forensic clients to re integrate back into the community. If this sounds like you, read on!

Have you been curious about working at ACSO but want more information before making a move? Or maybe you're hearing about us for the first time and would like to learn more about what we do?

Join us for our ACSO Virtual Information Night on Thursday 29 October 2026, 5.30 - 7.30pm and find out what it's like to work with a values-driven organisation creating real social impact! Free tickets available via Eventbrite.

What ACSO can offer you

• We are hiring to multiple Casual positions across all ACSO residential houses! Now is the time to join ACSO's Forensic Residential program!
• Located in South-East, West and North metropolitan Melbourne
• $41.63 per hour ($52.04 with casual loading) + 12% superannuation + NFP salary packaging options (more after tax $ in your pocket!)
• Learning and development opportunities - In house training suite of client specific training including in Trauma Informed Practice, Mental Health First Aid (MHFA), Applied Suicide Intervention Skills Training (ASIST), plus best practice training on all aspects of Diversity, Equity, Inclusion and Belonging.
• Career progression opportunities - leadership development programs and coaching, opportunities for internal consultancy or secondments to other programs.
• Wellbeing initiatives such as free flu vaccines, professional development vouchers, Employee Assistance Program and Reward and Recognition Program. Our employees matter!
• Dedicated inclusion and diversity initiatives to support employees from all backgrounds and dispositions, including specialised leave for cultural ceremonies or gender affirmation

About Us

The Australian Community Support Organisation (ACSO) is a vibrant, values driven NFP, focused on partnering with Government and the community to co-design services that create real social change. We are an organisation with a bold vision to create a safe and inclusive community where prison truly is the last resort. Our purpose is to strengthen the wellbeing of our communities by advocating for and delivering services which divert people away from the justice system.

The Australian Community Support Organisation recognises the right to a safe and inclusive service without bias. ACSO is committed to the equitable treatment of its participants, employees and partners. We believe in humanity and celebrating the diverse voices of our community through leadership, practice and policy design, to honour and embrace diverse traditions, cultures and experiences of those we support and work alongside.

We work across Victoria, New South Wales and Queensland.

About the role

Our forensic residential programs aim to deliver lifestyle and skills support for clients and support clinical intervention and treatment programs. The support provided involves helping adults who have a disability and an offending background to develop life skills, implementing treatment strategies and facilitating meaningful engagement in activities and opportunities to improve quality of life, reduce the risk of reoffending, and increase opportunities for community reintegration.

The Forensic Disability Residential Support Worker is a varied role that will require you to adapt to the individual requirements of each resident's needs. In this role you will also be required to maintain case notes and associated administration, establish relationships and build community service networks to support role delivery. The forensic residential facilities require continuous shift work 24 hours per day, 7 days per week, on rostered shifts. These shifts can involve a combination of morning, afternoon and night shifts, including weekends and public holidays. Due to the nature of shift work, the ability to convey important information to co-workers at the end of each shift, and to work as part of a team is critical.

What we're looking for

• Must be able to work a 3-weekly roster, made up of days, evenings (inclusive of sleepovers), weekends, and public holidays. Day shift: 7am - 4pm. Sleepover shift: 3.30pm - 11pm, 7am - 7.30am.
• Commencement of this role is planned for late November/early December 2026, with induction occurring on:
  Week One: Monday 9am - 5pm, Wednesday 3pm - 10.30pm and Friday 7am - 4pm
  Week Two: Tuesday 3pm - 10. 30am and Thursday 7am - 4pm
• Minimum Diploma level qualification in relevant areas including Community Services, Alcohol and Other Drugs, Mental Health, Justice and other relevant Diploma.
• A current First-Aid Certificate (Provide First Aid, Level 2 or above) and CPR.
• Excellent written and verbal communications skills
• Experience developing support plans and goal attainment strategies.
• Strong negotiation, conflict resolution, communication and mediation skills.
• Demonstrated ability to advocate on behalf of the ACSO client group.
• Ability to build positive relationships and communicate with people of diverse backgrounds and abilities.
• Demonstrated capacity to work flexibly, possessing the ability to manage competing demands, and able to effectively set boundaries and limits where required.
• Ability to act appropriately in a crisis and seek support from leadership in line with organisational policies and procedures.
• Competency in PC-based office applications (i.e. Microsoft Office).

Desirable but not essential

• An extensive background working with Aboriginal or Torres Strait Islander people.
• Candidates with experience or basic to proficient skills in Auslan.

As ACSO is an NDIS provider, the successful candidate must hold an NDIS Worker Screening Check Clearance before they commence employment in this position.

To learn more about this position, please contact Beulah Mbakiwa, Team Leader - Residential Services on 0476 190 ***

Applications may close early if a suitable candidate is found sooner, so we recommend applying early!

ACSO proudly acknowledges Aboriginal and Torres Strait Islander people as Australia's first peoples and pay respect to their rich culture, lores, customs and elders past and present. We strongly embrace the spirit of reconciliation and continue working towards ensuring an equal voice of Aboriginal and Torres Strait Islanders, particularly those who have been touched by the justice system.

ACSO recognises the right to a safe and inclusive service without bias and aims to provide a safe working environment, one which seeks to protect those affected by domestic and family violence and holds those who may use domestic and family violence to account, whilst supporting positive behaviour change.

ACSO embraces diversity within its workforce and encourages applications from appropriately qualified and skilled people regardless of their background. All suitable applicants for this role will be considered regardless of age, ability, race, gender expression, sex, cultural background, spiritual beliefs or lived experience. If you are a candidate that requires any adjustments toparticipatein the process, please let us know at**@acso.org.au.

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