Food & Beverage Team Leader

Vic; Melbourne; Presencial; AUD 41.000 - 61.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Discounted stays

Friends & family discount

Global perks

Retail rewards

Wellness support

Descripción de la vacante

Minor Hotels, including Oaks Melbourne on Market, is seeking a Food & Beverage Team Leader to drive service excellence across breakfast, lunch, and dinner shifts. You will mentor a small team, manage daily operations, and ensure RSA and hygiene standards are met.

The role offers a rotating roster with casual or full-time options, and competitive hourly rates. A friendly, guest-focused attitude and reliable roster flexibility are essential.

Formación

• Demonstrated experience leading, coaching, or mentoring a team in a hospitality environment.
• Previous experience as a Food & Beverage Attendant, Waiter/Waitress or Bartender.
• Current RSA (Responsible Service of Alcohol) certification.
• Warm, approachable demeanour with a positive attitude.

Responsabilidades

• Lead and support the F&B team to ensure professional, efficient, & high-quality service.
• Assist with taking guest orders accurately and ensuring guest preferences are accommodated.
• Demonstrate menu knowledge and confidently recommend food and beverage options to guests.
• Oversee the serving of food and beverages, maintaining professional standards and guest satisfaction.
• Deliver exceptional customer service and resolve guest concerns promptly.
• Coach and mentor team members, providing guidance, support, and training as required.
• Assist with rostering, shift coordination, and workflow planning to maintain smooth operations.
• Ensure compliance with RSA, hygiene, and workplace health and safety standards.
• Support management with reporting, stock management, and service improvement initiative.

Conocimientos

Team leadership

Hospitality experience

Customer service

RSA certification

Communication skills

Herramientas

POS systems

Restaurant software

Descripción del empleo

Overview

Minor Hotels is one of Australasia's largest accommodation providers, managing over 70 properties in the region and a global portfolio of640 properties across more than 66 countries.Our brands, Anantara, Avani, Oaks, NH Hotels, NH Collection, nhow, and Tivoli, span six continents, including Asia Pacific, the Middle East, Africa, the Indian Ocean, Europe, and South America. Joining Minor means partnering with a diverse, expanding global organisation offering boundless opportunities to thrive and succeed.

Oaks Melbourne on Market Hotel a re looking for an enthusiastic and service-driven Food & Beverage Team Leader to join our team on a (casual/full-time) basis.

This role is essential in supporting the smooth operation of our food and beverage outlets while leading a small team to deliver exceptional guest experiences. The successful candidate will oversee daily service, mentor team members, and ensure all service standards are met across breakfast, lunch, and dinner shifts.

Key Responsibilities Include

• Lead and support the F&B team to ensure professional, efficient, & high-quality service.
• Assist with taking guest orders accurately and ensuring guest preferences are accommodated.
• Demonstrate menu knowledge and confidently recommend food and beverage options to guests.
• Oversee the serving of food and beverages, maintaining professional standards and guest satisfaction.
• Deliver exceptional customer service and resolve guest concerns promptly.
• Coach and mentor team members, providing guidance, support, and training as required.
• Assist with rostering, shift coordination, and workflow planning to maintain smooth operations.
• Ensure compliance with RSA, hygiene, and workplace health and safety standards.
• Support management with reporting, stock management, and service improvement initiative.

Shift Details (subject to change)

• Breakfast, lunch, and dinner shifts
• Rotating roster across Monday through Sunday
• Split shifts may be required on some days

Hourly Rates (excluding superannuation)

Monday - Friday: $29.45 per hour

Saturday: $38.81 per hour

Sunday: $44.18 per hour

Qualifications

• Demonstrated experience leading, coaching, or mentoring a team in a hospitality environment.
• Previous experience as a Food & Beverage Attendant, Waiter/Waitress or Bartender.
• Current RSA (Responsible Service of Alcohol) certification.
• Warm, approachable demeanour with a positive attitude.
• Proven ability to deliver high-quality guest service consistently.
• Professional presentation and strong communication skills.
• Reliability and flexibility to work across a rotating roster, including weekends and public holidays.
• If you're enthusiastic, service-focused, and passionate about hospitality, we’d love to welcome you to our team.

Additional Information

At Minor Hotels, we value our people as the heart of our success. Joining Minor means, you'll enjoy a rewarding package designed to support your professional growth, wellbeing, and work-life balance:

What We Offer

• Career Growth: Learning and developmentprograms to boost your career.
• Exclusive Hotel Deals: 50% off stays at Minor Hotels in Australasia; 20% off for friends and family.
• Global Perks: International accommodation discounts across our hotel brands.
• Retail Rewards: Cashback and discountsat 400+ top retailers in AU/NZ.
• Experiences: Discounted entertainment and activities.
• Banking and Insurance: Exclusive health insurance offers and workplace banking benefits.
• Generous Leave: Parental and birthday leave.
• Wellness Boost: EAP and tailored wellness support.

Our people drive the success of our business; We are a dynamic organisation dedicated to delivering exceptional guest experiences. We invest in your skills and foster a workplace culture that celebrates innovation, collaboration, and personal growth.

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