Food & Beverage Supervisor

Sydney Zoo; Sydney; On-site; AUD 65,000 - 85,000; Full time

Benefits offered by this job

Free flu vaccinations

Workplace massages

Quarterly staff BBQs

Training opportunities

Job summary

Sydney Zoo in Western Sydney is seeking a Food & Beverage Supervisor to lead the F&B team and deliver exceptional guest experiences. You will oversee service quality, hygiene standards, and workflows to ensure smooth operations across outlets, while maintaining a safe and welcoming environment for staff and visitors.

Ideal candidates have strong leadership, at least five years in customer service, and supervisory experience, with a commitment to safety and teamwork.

Qualifications

• Minimum 5 years’ experience in a customer service environment.
• Minimum 12 months experience in a supervisory position.
• Strong verbal communication and interpersonal skills.
• Knowledge of Workplace Health and Safety and Equal Employment Opportunity.
• Desirable RSA accreditation.

Responsibilities

• Supervise all Food & Beverage staff and ensure high service standards.
• Maintain a clean, hygienic work environment and adhere to WHS policies.
• Lead by example and manage team under pressure to deliver guest satisfaction.

Skills

Customer service leadership

Supervisory experience

Verbal communication

Organisation & multitasking

Leadership & staff management

Problem solving

Workplace safety awareness

Job description

Food & Beverage Supervisor at Sydney Zoo

Located in the heart of Western Sydney, Sydney Zoo strives to showcase a broad range of native and exotic animals using technology and advanced exhibit design, with a strong focus on animal welfare, conservation, and educating our visitors about animals and their habitats. Environmental and social awareness play a vital role in our message that highlights the indigenous culture and human influence on the environment.

The Position

This is an outstanding opportunity to be part of an exciting team at Sydney zoo in the role of Food & Beverage Supervisor, utilizing your skills in an area that you are genuinely passionate about. This role will commence as soon as possible.

The Food & Beverage Supervisor will be responsible for supervising all Food & Beverage staff and ensuring the highest quality of customer service is provided while maintaining a clean and hygienic work environment.

Skills, Knowledge, and Relevant Experience

ESSENTIAL

• Minimum of 5 years’ experience in a customer service environment.
• Minimum of 12 months experience in a supervisory position.
• Strong verbal communication and interpersonal skills.
• Professional personal presentation.
• Customer service focused.
• Good organisational, prioritisation and multi-tasking skills.
• Able to work well both within a team environment and autonomously.
• Ability to work well under pressure.
• Good problem-solving skills with a strong attention to detail.
• Strong leadership and staff management skills.
• Legal working rights within Australia.
• Knowledge of and commitment to Workplace Health and Safety, and Equal Employment Opportunity.

DESIRABLE

• Previous experience in a Supervisory role within a hospitality environment.
• Responsible Service of Alcohol (RSA) accreditation.

Why should you join the Zoo Crew?

By joining the exciting Sydney Zoo Crew, you will not only be in close proximity to some of the most incredible animals native to Australia and across the world, but you will also join an amazing team of dedicated people! Our team are passionate, devoted, and heavily inspired by Sydney Zoo’s values and mission to deliver a world-class visitor experience that encourages the community to make a difference, and all with a smile!

We are very proud of our diverse team of staff that represent all the different backgrounds and cultures that call Western Sydney ‘home.’ We love the individuality across our team of people as much as we love the collection of animals we so proudly care for. Whether you are looking for your first job, wanting to jump back into the workforce, or simply need a stimulating change to shake up your career, we encourage you to take the next step and join in our vision to make a difference.

Sydney Zoo is committed to providing a positive workplace and fostering employee engagement and wellbeing. We know how important it is to recognise and thank our staff for making Sydney Zoo great and we do this by providing our team with free annual flu vaccinations, workplace massages, quarterly staff BBQs, training opportunities, and fulfilling fundraising events, just to name a few!

Applications

Applicants will be required to provide a current resume and a covering letter outlining your ability to meet the above selection requirements. Applications close at 9am Thursday 5th October 2026.

Aboriginal and Torres Strait Islander people and people with disability are encouraged to apply for all Sydney Zoo positions.

Sydney Zoo is a fully COVID-19 vaccinated workplace. We will require proof of your double vaccination status prior to commencement. Please contact us for general enquiries, including if you have any queries regarding our policy or to obtain a copy of the Sydney Zoo Vaccination policy.

Sydney Zoo is a Child Safe Organisation. We require a valid NSW Working with Children Check (Paid Employment), or proof of application.

You can contact us with any questions by email [e-mail] or by phone to 7202 2560.

Sydney Zoo is committed to the principles and practices of Equal Employment Opportunity and Cultural Diversity.