Food & Beverage Supervisor

Sydney Zoo Pty Ltd; Sydney; On-site; AUD 60,000 - 80,000; Full time

Benefits offered by this job

Free annual flu vaccinations

Workplace massages

Quarterly staff BBQs

Training opportunities

Fundraising events

Job summary

Sydney Zoo is seeking a Food & Beverage Supervisor to lead F&B staff and uphold the highest standards of customer service within a clean, hygienic environment. The role starts as soon as possible and offers an exciting opportunity in Western Sydney.

Ideal candidates will have at least 5 years in customer service, 1+ year supervisory experience, and strong leadership and communication skills. RSA and WHS/EEO knowledge are valued assets for a safe, compliant workplace.

Qualifications

• Minimum of 5 years’ experience in a customer service environment.
• Minimum of 12 months experience in a supervisory position.
• Strong verbal communication and interpersonal skills.
• Professional personal presentation.
• Good organisational, prioritisation and multi-tasking skills.
• Able to work well both within a team environment and autonomously.
• Ability to work well under pressure.
• Good problem-solving skills with a strong attention to detail.
• Strong leadership and staff management skills.
• Legal working rights within Australia.
• Knowledge of and commitment to Workplace Health and Safety, and Equal Employment Opportunity.

Responsibilities

• Supervise all Food & Beverage staff and ensure the highest quality of customer service is provided while maintaining a clean and hygienic work environment.

Skills

Customer service

Supervisory experience

Leadership

Verbal communication

Interpersonal skills

Organisational skills

Multitasking

Work under pressure

Problem solving

Attention to detail

Workplace safety

Workplace equality awareness

Job description

Located in the heart of Western Sydney, Sydney Zoo strives to showcase a broad range of native and exotic animals using technology and advanced exhibit design, with a strong focus on animal welfare, conservation, and educating our visitors about animals and their habitats. Environmental and social awareness play a vital role in our message that highlights the indigenous culture and human influence on the environment.

The Position

This is an outstanding opportunity to be part of an exciting team at Sydney zoo in the role of Food & Beverage Supervisor,utilising your skills in an area that you are genuinely passionate about. This role will commence as soon as possible.

The Food & Beverage Supervisor will be responsible for supervising all Food & Beverage staff and ensuring the highest quality of customer service is provided while maintaining a clean and hygienic work environment.

Skills, Knowledge, and Relevant Experience

ESSENTIAL

• Minimum of 5 years’ experience in a customer service environment.
• Minimum of 12 months experience in a supervisory position.
• Strong verbal communication and interpersonal skills.
• Professional personal presentation.
• Good organisational, prioritisation and multi-tasking skills.
• Able to work well both within a team environment and autonomously.
• Ability to work well under pressure.
• Good problem-solving skills with a strong attention to detail.
• Strong leadership and staff management skills.
• Legal working rights within Australia.
• Knowledge of and commitment to Workplace Health and Safety, and Equal Employment Opportunity.

DESIRABLE

• Previous experience in a Supervisory role within a hospitality environment.
• Responsible Service of Alcohol (RSA) accreditation.

Why should you join the Zoo Crew?

By joining the exciting Sydney Zoo Crew, you will not only be in close proximity to some of the most incredible animals native to Australia and across the world, but you will also join an amazing team of dedicated people! Our team are passionate, devoted, and heavily inspired by Sydney Zoo’s values and mission to deliver a world-class visitor experience that encourages the community to make a difference, and all with a smile!

We are very proud of our diverse team of staff that represent all the different backgrounds and cultures that call Western Sydney ‘home.’We love the individuality across our team of people as much as we love the collection of animals we so proudly care for. Whether you are looking for your first job, wanting to jump back into the workforce, or simply need a stimulating change to shake up your career, we encourage you to take the next step and join in our vision to make a difference.

Sydney Zoo is committed to providing a positive workplace and fostering employee engagement and wellbeing. We know how important it is to recognise and thank our staff for making Sydney Zoo great and we do this by providing our team with

• free annual flu vaccinations
• workplace massages
• quarterly staff BBQs
• training opportunities
• fulfilling fundraising events

just to name a few! If you would like to become part of an amazing team that does all of this and so much more, then look no further… Sydney Zoo is for you!

Applications

Applications close at 9am Thursday5th October 2026.

Aboriginal and Torres Strait Islander people and people with disability are encouraged to apply for all Sydney Zoo positions.

Sydney Zoo is a fully COVID-19 vaccinated workplace. We will require proof of your double vaccination status prior to commencement. Please contact us for general enquiries, including if you have any queries regarding our policy or to obtain a copy of the Sydney Zoo Vaccination policy.

Sydney Zoo is a Child Safe Organisation. We require a valid NSW Working with Children Check (Paid Employment), or proof of application.

You can contact us with any questions by email*******@sydneyzoo.comor by phone to7202 2560.

Sydney Zoo is committed to the principles and practices of Equal Employment Opportunity and Cultural Diversity.