FMCG Customer Success Specialist - Remote Flexible

FMCG Analytics; Melbourne; Hybrid; AUD 70,000 - 90,000; Full time

Benefits offered by this job

Base salary plus bonus linked to client retention

Flexible working arrangements

Opportunity for international travel

Job summary

A consulting firm is seeking a Customer Success Manager in Melbourne to ensure customer satisfaction and retention. The ideal candidate will have experience in the FMCG sector and a passion for building strong customer relationships. Candidates can work full-time or part-time, enjoying flexible working arrangements with the opportunity for growth and development within a scale-up environment. Competitive salary structure with performance-related bonus.

Qualifications

• Experience within retail/FMCG industries essential.
• Strong interpersonal skills and ability to integrate into a team.
• Comfort with ambiguity and a willingness to learn.

Responsibilities

• Drive client stickiness through proactive engagement and training.
• Support the Commercial Director in business development.
• Ensure all clients have a Shoppervisor plan.

Skills

Energetic and positive

Organised and detail oriented

Client management experience

Experience selling and negotiating

PowerBI skills

Tools

Microsoft Office

Job description

A consulting firm is seeking a Customer Success Manager in Melbourne to ensure customer satisfaction and retention. The ideal candidate will have experience in the FMCG sector and a passion for building strong customer relationships. Candidates can work full-time or part-time, enjoying flexible working arrangements with the opportunity for growth and development within a scale-up environment. Competitive salary structure with performance-related bonus.