Floristry Manager | Merivale

Merivale; Sydney; On-site; AUD 90,000 - 120,000; Full time

Benefits offered by this job

Exclusive monthly perks

Staff cellar – wines at staff pricing

Paid parental leave

Flexible return to work options

Career growth opportunities

Merivale Academy training

Employee Assistance Program

Employee Referral Program

Job summary

Merivale’s Palings Flowers is seeking an experienced Floristry Manager to lead daily retail shop operations, customer experience and team coordination in Sydney.

Based primarily in our retail shop, you will oversee purchasing, stock, quotes for events, and large installations, ensuring every arrangement aligns with Palings Flowers’ premium standard and Merivale’s hospitality benchmark.

Qualifications

• Minimum of five years’ professional floristry experience.
• Experience leading teams, onboarding, training and performance management.
• Knowledge of flower quality, conditioning, seasonality and purchasing.
• Strong floral design skills with an eye for colour, quality and presentation.
• Sound understanding of pricing, stock management, waste reduction and profitability.

Responsibilities

• Lead the daily operations, presentation and performance of the retail shop.
• Manage rosters, team coordination, training and ongoing development.
• Oversee customer, corporate and event enquiries from quote to delivery.
• Quote and manage customer or event enquiries.
• Lead large-scale installations, including staffing, logistics, bump-ins and bump-outs.
• Build strong relationships with external clients, Merivale stakeholders and VIP clients.
• Maintain Palings Flowers’ visual identity across retail displays, events and installations.
• Oversee maintenance and operation of the delivery vans.

Skills

Floristry

Leadership

Customer service

Event coordination

Stock management

Job description

Palings Flowers is Merivale’s in-house florist, bringing creativity, colour and exceptional floral design to our diverse portfolio of venues.

From daily venue arrangements and retail bouquets to corporate clients, major events and large-scale installations, Palings Flowers operates far beyond the traditional florist model. Our team works across some of Sydney’s most iconic hospitality spaces, creating memorable designs for every occasion.

We are now looking for an experienced Floristry Manager to join the team for a minimum 12-month maternity leave contract.

The Role

This is a hands‑on leadership role for an experienced florist who loves the combination of people, retail and operations.

Based primarily in our retail shop, you will take ownership of its day‑to‑day operations while working closely with the wider Palings Flowers management team. You will lead the customer experience, coordinate the team, oversee purchasing and stock, manage enquiries and ensure every arrangement leaving the shop reflects the premium standards of Palings Flowers.

Your key responsibilities will include:

• Leading the daily operations, presentation and performance of the retail shop.
• Managing rosters, team coordination, training and ongoing development.
• Overseeing customer, corporate and event enquiries from initial quote through to delivery.
• Experience quoting and managing customer or event enquiries.
• Leading large‑scale installations, including staffing, logistics, bump-ins and bump-outs.
• Building strong relationships with external clients, Merivale stakeholders and VIP clients.
• Maintaining Palings Flowers’ visual identity across retail displays, events and installations.
• Overseeing the maintenance and operation of the department’s delivery vans.

Ideally you are

An accomplished florist and confident leader who can balance creative excellence with the commercial and operational needs of a busy department.

To be successful in this role, you will have:

• A minimum of five years’ professional floristry experience.
• Experience leading teams. This includes onboarding, training, managing performance and overall accountability for the floristry team.
• Knowledge of flower quality, conditioning, seasonality and purchasing.
• Strong floral design skills and an exceptional eye for colour, quality and presentation.
• A sound understanding of pricing, stock management, waste reduction and profitability.
• Experience leading, training or coordinating a small team.
• Strong organisational, administrative and communication skills.
• The flexibility to work across retail, hospitality, venue and event environments.
• You will be proactive, commercially minded and calm under pressure, with a genuine passion for developing others and delivering an exceptional customer experience.

Merivale Employee Benefits

• Exclusive monthly perks, staff‑only rewards and events.
• Merivale Staff Cellar – access to premium wines at staff pricing.
• Paid parental leave – with flexible return to work options.
• Unlimited career growth with endless development opportunities.
• Merivale Academy – online and in‑person training, including Leadership & Performance, First Aid, Food Safety and more.
• Employee Assistance Program – confidential wellbeing and mental health support, provided by Sonder.
• Employee Referral Program – earn rewards for bringing great people on board.