Store Manager - Chatswood, Sydney

SmartRecruiters, Inc.; Sydney; On-site; AUD 90,000 - 120,000; Full time

Benefits offered by this job

Staff discount 25%

Full-time role

Career development opportunities

Job summary

H&M Group (COS division) seeks a Store Manager to own store performance, deliver exceptional customer experiences, and lead a dynamic team across front and back-of-house operations. You will drive sales, profitability, and a destination shopping experience through strong leadership and people-focused decisions.

You will recruit, onboard, and coach managers, merchandisers, and advisors while upholding merchandising standards and compliance.

Qualifications

• Experience leading teams in fast-paced retail environments.
• Strong customer-service focus and sales leadership.
• Proven ability to drive profitability and store performance.
• Experience with recruitment, onboarding, and staff development.
• Excellent communication and coaching skills.
• Knowledge of visual merchandising and store operations.
• Ability to ensure compliance with policies and standards.
• Fluent English for customer and stakeholder liaison.

Responsibilities

• Lead store team to deliver exceptional in-store experiences and sales.
• Drive store performance by interpreting sales data and optimizing operations.
• Inspire and coach managers, merchandisers, and sales staff to exceed standards.
• Oversee recruitment, onboarding, and ongoing staff development.
• Ensure compliance and maintain high merchandising and presentation standards.

Skills

Team Leadership

Customer Focus

Sales & Profitability

Recruitment

Onboarding & Training

Coaching & Development

Merchandising

Operations Management

Compliance

English Communication

Job description

As the Store Manager, you’ll take full ownership of your store’s performance, with a strong focus on creating exceptional customer experiences that drive both sales and profitability. Your leadership will be the heartbeat of the store—guiding, inspiring, and empowering your team to deliver operational excellence and outstanding service.

By balancing front-of-house energy with behind-the-scenes efficiency, you’ll cultivate a vibrant, customer-first environment where every detail contributes to success. Through your strategic mindset and people-first approach, you’ll ensure the store not only meets its goals but becomes a destination that customers love to return to.

Key Responsibilities:

• Driving exceptional customer service by guiding the store team to deliver personalized styling advice, expert product knowledge, and a memorable in-store experience.
• Interpreting sales data to drive performance and taking ownership of the store’s commercial success.
• Inspiring and leading a team of managers, visual merchandisers, and sales advisors to consistently exceed service and operational standards.
• Managing recruitment processes and ensuring effective onboarding and training for all new team members.
• Identifying high-potentials individuals and creating tailored development plans to support their career growth.
• Managing all aspects of store operations—including compliance and visual merchandising—to ensure operational efficiency and uphold high standards of excellence.
• Fostering a positive, inclusive, and motivating work environment where people thrive.

Qualifications

• Team Leadership: Proven ability to lead teams in fast-paced retail environments, consistently delivering high standards of customer service while driving sales and profitability.
• Implemented procedures to ensure compliance with company policies and legal standards.
• Customer-Focused: Strong customer-centric mindset, Track record of aligning business actions with customer feedback to drive performance.
• Business Acumen: Demonstrated business acumen with the ability to align commercial goals with customer needs.
• Eager to Learn: Open to feedback and actively seek out opportunities for personal and professional development.
• Excellent Communication: Clear, confident, and empathetic in both customer and team interactions.
• Coaching & Development: Experienced in giving constructive feedback and supporting others to grow and improve.
• Adaptability & Flexibility: Embraced change with agility, responding effectively to new opportunities and challenges.
• Operational Excellence: Elevated store presentation and operational standards, resulting in increased sales and positive customer feedback.
• English language skills to serve English-speaking customers and liaise with internal stakeholders.

Additional Information

Additional Information

This is afull-timeposition with a contract of 38 hours a week.

Company Description

H&M Group is a multi-brand organization comprised of H&M and our Portfolio Brands, including COS, Weekday, & Other Stories, and ARKET.

COS offers a wardrobe ofready-to-wearand accessories rooted in exceptional quality and lasting design. The brand has an elevated aesthetic that embodies luxury with an emphasis on craftsmanship,innovationand compelling fashion movements.

We’re committed to supporting our employees with a range of attractive benefits and valuable development opportunities. As a member of our team, you’ll enjoy a 25% staff discount across all Group brands(including H&M, COS, Weekday, H&M HOME, ARKET, and & Other Stories)—available both in-store and online".

Inclusion & Diversity

We are committed to fostering inclusive, diverse, and equitable workplaces across our entire organisation. We believe that teams thrive when they bring together a wide range of backgrounds, perspectives, and experiences. This diversity enhances our ability to solve problems creatively, expand our thinking, and build meaningful connections with colleagues and customers around the world. That’s why we consider all dimensions of diversity throughout our recruitment process—ensuring our workforce reflects the richness of the communities we serve.

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