Flexible Digital Support Specialist — Education Access

The Smith Family

Queensland

Hybrid

AUD 60,000 - 75,000

Full time

8 days ago

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Benefits offered by this job

Flexible work options

Purchase additional annual leave

Salary packaging

Discounts at retailers

Career development & learning platform

Job summary

The Smith Family in Australia is seeking a Digital Support Specialist for Learning for Life Customer Support to join the Learning for Life Contact Centre. You will help families access and use The Smith Family’s digital services and technology with confidence, providing friendly guidance and solving digital enquiries.

Key requirements include experience delivering digital support in a contact centre or similar setting, comfort with multiple devices and operating systems, and strong communication

Qualifications

Experience providing digital support in a contact centre or customer service environment.
Ability to support a range of devices and operating systems.
Excellent communication with diverse audiences.

Responsibilities

Provide personalised digital support to Learning for Life families.
Investigate and resolve digital enquiries with problem‑solving skills.
Manage inbound enquiries and provide proactive outbound support.
Complete accurate data entry and maintain customer records.
Capture and share customer feedback to improve experiences.

Skills

Digital support

Device support

Troubleshooting

Communication

Diversity & inclusion

Independence

Attention to detail

Adaptability

Job description

Key requirements include experience delivering digital support in a contact centre or similar setting, comfort with multiple devices and operating systems, and strong communication

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