Digital Support Specialist: Learning Access & Impact

Chief Magazine, Inc.; Gold Coast City; Hybrid; AUD 55,000 - 75,000; Full time

Benefits offered by this job

Flexible work options

Purchase additional annual leave

Salary packaging

Career opportunities

Paid parental leave

Job summary

The Smith Family is looking for a Digital Support Specialist for Learning for Life Customer Support in Brisbane. You will help families access and use digital services with confidence, providing guidance and problem-solving to remove barriers affecting education outcomes.

Reporting to the Contact Centre Team Leader, you will handle inquiries, document interactions, and contribute to improving the family experience through feedback and data entry. Flexibility and a passion for learning are valued.

Qualifications

• Experience providing digital support in a contact centre or customer service environment.
• Ability to explain technical information clearly to diverse users.
• Strong problem-solving skills and attention to detail.
• Excellent communication and a caring, respectful approach.

Responsibilities

• Provide personalised digital support and guidance to Learning for Life families.
• Investigate and resolve digital enquiries with strong troubleshooting.
• Manage inbound enquiries and proactive outbound support.
• Complete accurate data entry and maintain customer records.
• Capture and share customer feedback to improve the family experience.

Skills

Digital support

Problem solving

Communication

Customer service

Team player

Job description

The Smith Family is looking for a Digital Support Specialist for Learning for Life Customer Support in Brisbane. You will help families access and use digital services with confidence, providing guidance and problem-solving to remove barriers affecting education outcomes.

Reporting to the Contact Centre Team Leader, you will handle inquiries, document interactions, and contribute to improving the family experience through feedback and data entry. Flexibility and a passion for learning are valued.