Digital Support Specialist – Learning for Life
Tacticall Recruitment
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Benefits offered by this job
Job summary
The Smith Family is seeking a Digital Support Specialist, Learning for Life Customer Support to join our Learning for Life Contact Centre in Brisbane. You will help families access and use our digital services with confidence, removing barriers to education outcomes.
You will provide personalised support across devices and software, resolve enquiries, and help maintain accurate customer records. Your work will contribute to improving digital inclusion for children and families.
Qualifications
- Experience providing digital support in a contact centre or customer service environment.
- Ability to explain technical information clearly.
- Experience assisting diverse communities, including those with low digital literacy.
- Comfort with using multiple devices and software.
Responsibilities
- Provide personalised digital support and guidance to Learning for Life families.
- Investigate and resolve digital enquiries with problem-solving skills.
- Manage inbound enquiries and provide proactive outbound support.
- Complete accurate data entry and maintain customer records.
- Capture and share customer feedback to improve the family experience.
Skills
Tools
Job description
The Smith Family is seeking a Digital Support Specialist, Learning for Life Customer Support to join our Learning for Life Contact Centre in Brisbane. You will help families access and use our digital services with confidence, removing barriers to education outcomes.
You will provide personalised support across devices and software, resolve enquiries, and help maintain accurate customer records. Your work will contribute to improving digital inclusion for children and families.
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