Fleet SaaS Support Specialist

Partale Talent Pty Ltd

Sydney

On-site

AUD 65,000 - 95,000

Full time

14 days+

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Job summary

Partale Talent Pty Ltd's SaaS team is seeking a hands-on Customer Support Specialist to be the first contact for users. You will resolve software issues, troubleshoot queries, and collaborate with developers to ensure a consistently high standard of service.

You should enjoy problem solving, communicate clearly, and thrive in a customer-centric environment, handling inquiries across phones, tickets, and online meetings while contributing to continuous improvement with the product and support

Qualifications

Previous experience in Customer Support, Helpdesk or Technical Support.
Experience using Zendesk or similar ticketing/helpdesk platforms.
Strong Excel skills for data formatting and manipulation.
Excellent written and verbal communication skills.
Ability to investigate issues methodically and identify root causes.
Strong organizational skills with the ability to manage competing priorities.

Responsibilities

Respond to customer inquiries via phone, ticketing systems, and online meetings.
Deliver timely, professional, and solutions-focused support.
Build strong relationships with customers and provide an exceptional user experience.
Manage and prioritise support requests through the ticketing system.
Troubleshoot software issues, configuration challenges, and system behaviours.