First Nations Customer Sales & Service Specialist

Telstra; Townsville City; Vor Ort; AUD 60.000 - 75.000; Vollzeit

Benefits dieser Stelle

Telstra day off

Bonus scheme

Laptop provided

Phone plan provided

30% off Telstra products

Learning programs

Performance pay

Global presence

Purchased annual leave

Zusammenfassung

Telstra is seeking a Customer Sales and Service Specialist for our Townsville call centre. You will deliver tailored Telstra solutions, respond to sales and service enquiries, and ensure a high-quality customer experience across multiple channels.

The role supports First Nations customers with empathy and professionalism. Office-based in Townsville, the position may include occasional overtime with shift allowances.

Qualifikationen

• Experience engaging with First Nations communities across metropolitan, regional and remote areas.
• Proven ability to deliver customer-centric service over the phone and across channels.
• Strong communication skills and a solutions-focused mindset.

Aufgaben

• Create simple and brilliant customer experiences across all interactions in a multi-channel environment.
• Own issues/orders and manage end-to-end delivery within set timeframes.
• Identify customer needs and provide tailored Telstra solutions to resolve concerns.

Kenntnisse

First Nations engagement

Customer service

Communication

Problem solving

Jobbeschreibung

Telstra is seeking a Customer Sales and Service Specialist for our Townsville call centre. You will deliver tailored Telstra solutions, respond to sales and service enquiries, and ensure a high-quality customer experience across multiple channels.

The role supports First Nations customers with empathy and professionalism. Office-based in Townsville, the position may include occasional overtime with shift allowances.