Fire Defect Estimator & Service Admin — Scoresby

Airmaster; Melbourne; On-site; AUD 70,000 - 95,000; Full time

Benefits offered by this job

Discounted Health Insurance

Employee Assistance Program (EAP)

Novated Leasing Options

Option of 9-Day Fortnight

Competitive Rates in line with skills

Option of Company Vehicle or Vehicle允许

Job summary

Airmaster is seeking a Service Administrator- Defect Estimator for the Fire Division, based in Scoresby, Melbourne. You will prepare accurate quotations for defect repairs, guided by technician reports and internal systems, to keep fire systems safe, reliable and compliant.

You will collaborate with field technicians, service teams, account managers and customers to ensure clear scope, timely delivery and strong customer relationships, while driving business growth and adherence to policies.

Qualifications

• Customer-focused and relationship-driven
• Demonstrated ability to meet and exceed targets and KPIs.
• Technical knowledge within Fire Detection, Electrical, Sprinkler, Hydrant & Hose industries is highly regarded.
• Familiarity with relevant Australian Standards is desirable.
• Strong written and verbal communication skills.
• Excellent organisational skills with high attention to detail.
• Ability to build strong customer and stakeholder relationships.
• Strong analytical and problem-solving capability.
• Confidence working across multiple systems and managing competing priorities.
• UPTICK experience preferred.

Responsibilities

• Review Fire Panel, Sprinkler, Door and Portable technician reports and inspection findings to identify repair, replacement and upgrade opportunities.
• Prepare clear, accurate and commercially sound quotations for fire defect works.
• Liaise with technicians and technical specialists to confirm scope, labour, materials, access requirements and any site-specific considerations.
• Proactively follow up quotations, answer customer questions and convert opportunities into confirmed orders.
• Build strong relationships with customers by providing responsive, professional and solution-focused support.
• Manage a pipeline of defect opportunities, ensuring all activity is recorded accurately in our business system.
• Work with internal teams to ensure a seamless handover from quotation acceptance through to delivery.
• Identify opportunities to improve systems, enhance customer protection and support ongoing service relationships.
• Ensure all work is completed in line with company policies, pricing requirements, quality standards and relevant compliance obligations.

Skills

Customer focus

Relationship building

Analytical thinking

Multi-system navigation

Target achievement

Job description

Airmaster is seeking a Service Administrator- Defect Estimator for the Fire Division, based in Scoresby, Melbourne. You will prepare accurate quotations for defect repairs, guided by technician reports and internal systems, to keep fire systems safe, reliable and compliant.

You will collaborate with field technicians, service teams, account managers and customers to ensure clear scope, timely delivery and strong customer relationships, while driving business growth and adherence to policies.