FinTech Dispute Resolution Specialist – Hybrid & Perks

Work Initiatives; Melbourne; Hybrid; AUD 90,000 - 120,000; Full time

Benefits offered by this job

ME Days

Hybrid Working Model

Inclusive Holidays

10 Weeks Paid Parental Leave

Learning & Development Budget

Novated Car Lease

Job summary

GROW Inc in Melbourne seeks a Dispute Resolution Specialist to join our centre of excellence for complaint handling in the superannuation space. You will manage end-to-end disputes, deliver fair and timely outcomes, and uphold RG271 guidelines, collaborating with a dedicated team.

With 3+ years in financial services dispute resolution, you will bring strong negotiation, communication, and time-management skills to a fast-paced environment.

Qualifications

• 3+ years experience in financial services dispute resolution.
• Superannuation experience desirable.
• Strong customer focus and negotiation skills.

Responsibilities

• Handle end-to-end complaint resolution for superannuation disputes.
• Deliver fair and timely outcomes for complainants per RG271 guidelines.
• Identify insights to improve member experience and prevent complaints.

Skills

Customer facing

Negotiation

Communication

Time management

Team collaboration

Job description

GROW Inc in Melbourne seeks a Dispute Resolution Specialist to join our centre of excellence for complaint handling in the superannuation space. You will manage end-to-end disputes, deliver fair and timely outcomes, and uphold RG271 guidelines, collaborating with a dedicated team.

With 3+ years in financial services dispute resolution, you will bring strong negotiation, communication, and time-management skills to a fast-paced environment.