Remote Dispute Resolution Specialist - Fintech Payments

Salt; Sydney; A distancia; AUD 100.000 - 107.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

100% remote

Leave entitlements (annual/personal)

Public holidays included

Opportunities for extension or perman­

Salary + Super

Descripción de la vacante

Salt is seeking Dispute Resolutions Specialist to join our global payments platform. You will investigate and resolve complex customer and merchant disputes, draft formal findings, and prepare regulatory responses to AFCA and other bodies.

This remote-friendly role is Australia-based (Sydney or Melbourne preferred) with opportunities to collaborate in person when needed. Experience in complaints handling or dispute resolution within financial services is ideal, and you will thrive in a

Formación

• Experience in dispute resolution, complaints handling, escalations or case management.
• Financial services, banking, BNPL, lending, payments or fintech experience.
• Strong written communication and analytical skills.

Responsabilidades

• Investigate and resolve escalated customer and merchant disputes.
• Prepare Internal Dispute Resolution (IDR) responses.
• Draft findings for AFCA and other external dispute resolution bodies.
• Review documentation to determine fair customer outcomes.
• Maintain accurate case records and comply with regulatory requirements.
• Collaborate with Operations, Compliance, Risk and Product teams.

Conocimientos

Dispute resolution

Complaint handling

Escalations

Regulatory knowledge

Analytical thinking

Communication

Descripción del empleo

Salt is seeking Dispute Resolutions Specialist to join our global payments platform. You will investigate and resolve complex customer and merchant disputes, draft formal findings, and prepare regulatory responses to AFCA and other bodies.

This remote-friendly role is Australia-based (Sydney or Melbourne preferred) with opportunities to collaborate in person when needed. Experience in complaints handling or dispute resolution within financial services is ideal, and you will thrive in a