FinTech Dispute Resolution Specialist (Hybrid)

GROW Inc; Melbourne; Hybrid; AUD 90,000 - 120,000; Full time

Benefits offered by this job

Hybrid working model

Growth opportunities

Learning & development budget

Job summary

GROW Inc is seeking a Dispute Resolution Specialist to join our Australian team. You will be part of a centre of excellence for complaint resolution, handling end-to-end processes for superannuation disputes in line with RG271 guidelines.

You will deliver fair and timely outcomes for complainants, influence change, and provide insights to identify and prevent future issues while thriving in a fast-paced, collaborative environment.

Qualifications

• 3 years or more experience in the financial services dispute resolution domain.
• Superannuation experience is highly desirable.
• Strong customer focus with experience in customer-facing roles.
• Exceptional negotiation skills.
• Ability to take ownership of caseload and make effective decisions.
• Excellent verbal and written communication.
• Strong time management and prioritisation.
• Thrives in a fast-paced environment and shows resilience.
• Enjoys teamwork and collaboration.

Skills

Dispute resolution

Financial services

Superannuation experience

Customer focus

Negotiation

Ownership of caseload

Communication skills

Time management

Commercial acumen

Team collaboration

Job description

Company Description

Whether you’re working from home or on your way to the office, chances are you’re probably reading this because you’re seeking a new adventure, or you’re up for a new challenge. GROW Inc might just be that for you!

So, who is GROW Inc?

Founded in 2016, we’re the Australian FinTech success story solving major problems in the Superannuation and Managed Funds industries. The administration platforms (the software that tracks everything to do with your super and investments) that you see today are built on things you or your parents would recognise from the glory days of 90’s computing - we're revamping the way this is done through modern, powerful technology to create a better experience for you and every other Australian.

How are we doing it?

We’re solving this by disrupting the wealth management industry with DLTA, our platform built on Distributed Ledger Technology. We’re making super and investments more timely and making the information more accessible whilst enabling wealth management companies to offer more cost effective solutions: all with the goal of improving the financial wellbeing of all Australians.

Now with over 1 million Australians using our technology every day, we're ramping up as we build new products and enter new industries, and we're looking for talented, driven people (just like yourself!) to join us.

We’re rebels with a cause. We’re authentic, diverse, and we embrace our differences as we continue to put a dent in the universe. We know diversity of thought helps us to build better solutions for our customers which is why we encourage the entire GROW team to bring their whole selves to work each and every day.

As a Dispute Resolution Specialist, you will be working within a centre of excellence for complaint resolution, delivering fair and timely outcomes for complainants, adhering to RG271 guidelines. We are responsible for the end-to-end complaint handling process for the Trustee office overseeing simple and complex superannuation complaints.

We also influence change to deliver a better experience for members and provide meaningful insights to better identify, manage and prevent complaints.

What are we looking for?

• 3 years or more experience in the financial services dispute resolution domain - essential.

• Superannuation experience - highly desirable.

• A strong customer focus, with demonstrated experience of being in a customer-facing role.

• Exceptional negotiation skills.

• Ability to take ownership of your caseload and apply effective decision-making skills.

• Excellent communication skills, both verbal and written.

• Strong time management skills, with the ability to prioritise effectively.

• Good commercial acumen.

• Someone who can thrive in a fast-paced environment.

• The ability to demonstrate resilience and tenacity.

• Someone who enjoys working in a team and collaborating with others.

Why you’ll love working at GROW

• Growth Opportunities – Last year over 20% of our team stepped up through promotion!

• ME Days – Take an additional 4 days of leave off per year to support your wellbeing and recharge the batteries!

• Hybrid Working Model – We've adopted a true hybrid work approach!

• Inclusive Holidays – Flexibility to swap public holidays to recognise what matters most to you!

• 10 Weeks Paid Parental Leave – Irrespective of parenting role, as well as Superannuation contributions for new parents while on unpaid parental leave for a period of up to 12 months!

• Learning & Development Budget – Up to $500 per year to use on your own development!

• Novated Car Lease – Save on tax and running costs by salary packaging your next car through a novated lease!

Looking for a job can be stressful and we don’t want you agonising over the wording of your cover letter, so don’t include one. Just make sure your CV is well-written and detailed enough so we can get a better idea of the type of person you are. Even if you don’t meet every single requirement, but you feel inspired to join our mission, we encourage you to send in your application. You never know, you could be the perfect person to join our team!