Financial Counsellor

Family and Disability Services; Hervey Bay; On-site; AUD 95,000 - 116,000; Full time

Benefits offered by this job

Flexible work arrangements

Salary packaging up to $15,900 per ano

Meal entertainment packaging up to $2,

Career development opportunities

Job summary

UnitingCare Queensland FaDS in Hervey Bay is seeking a Financial Counsellor to join our Financial Resilience and Wellbeing Service. This maximum-term, full-time role (38 hours per week) offers $53.43 per hour plus Super and NFP Salary Packaging, with a focus on helping vulnerable individuals and families achieve practical financial outcomes.

You will assess financial situations, inform on government assistance, negotiate with creditors and connect clients to community supports.

Qualifications

• A Diploma in Financial Counselling is essential.
• Completion of, or current enrolment in, the Problem Gambling Skill Set (CHCSS00111).
• Demonstrate empathy, professionalism, and a non‑judgmental approach in all interactions, creating a space where individuals feel genuinely heard, respected, and empowered.
• Experience in building collaborative networks with health, mental health and community support providers will be highly regarded.

Responsibilities

• Assess the financial situation of individuals and families experiencing difficulties.
• Provide information on government assistance and negotiate repayment with creditors.
• Assist clients in accessing community resources and services.
• Empower clients to manage their finances and advocate on their behalf when needed.
• Engage with community services to improve access and outcomes.

Skills

Empathy

Non-judgmental approach

Professionalism

Collaborative networks

Community engagement

Education

Diploma in Financial Counselling

Job description

Financial Counsellor | Financial Resilience & Wellbeing Service | Hervey Bay

Employment Term: Maximum Term to 30 June 2027, Full-Time (38 hours per week)

Location: Hervey Bay

Remuneration: $53.43 per hour + Super + NFP Salary Packaging (save tax and increase your take home pay)

Make a meaningful difference with UnitingCare Queensland At UnitingCare we are leaders in crisis response, the protection of vulnerable people and children, financial resilience and family wellbeing. Our FaDS (Family and Disability Services) team work passionately across Queensland to make a meaningful difference in people’s lives. We are seeking a Financial Counsellor to join our Financial Resilience and Wellbeing Service—a free, confidential service supporting individuals and families experiencing financial hardship, stress, anxiety, mental health challenges, and gambling harm. In this role, you will support those accessing the service to create positive and practical outcomes. The Financial Counsellor provides professional financial counselling services, assisting individuals and families experiencing financial difficulties. As a Financial Counsellor, you will Assess the financial situation of individuals and families experiencing difficulties, provide information regarding government assistance, negotiation of repayment with creditors, and assistance in accessing community resources as required. Empower clients to manage their own financial situations and to deal with creditors through the provision of information on their rights and responsibilities. Advocate on behalf of the clients when required – in a manner that encourages independence and self‑sufficiency in clients Engage proactively with community services and hard‑to‑reach individuals to ensure inclusive access Contribute to community education initiatives that raise awareness of financial wellbeing issues

What makes a difference for us?

A Diploma in Financial Counselling is essential Completion of, or current enrolment in, the Problem Gambling Skill Set (CHCSS00111). Demonstrate empathy, professionalism, and a non‑judgmental approach in all interactions, creating a space where individuals feel genuinely heard, respected, and empowered. Experience in building collaborative networks and working alongside health, mental health, and community support providers will be highly regarded.

Eligibility for membership with Financial Counselling Queensland (FCQ). Current drivers’ license. Working with Children Check (Blue Card).

What makes a difference for you?

• Flexible work arrangements to support work‑life balance
• NFP Salary Packaging: Save tax and increase your take home pay by salary packaging your everyday living expenses and bills (up to $15900) and meal entertainment (up to $2650) per annum.
• To learn more about this benefit watch the video via the following link: Salary Packaging Explained
• A recognition and rewards platform, providing employee discounts at hundreds of retailers, including everyday expenses, holidays, health insurance, annual awards celebration, wellbeing and employee assistance programs
• 12 weeks paid parental leave and 2 weeks paid partner leave, available after 6 months service, in addition to the government scheme
• Diversity and inclusive leave, offering paid gender affirmation leave and cultural leave options (paid and unpaid) for those who may celebrate Lunar New Year, Diwali, Ramadan, NAIDOC weeks and other significant cultural events
• Career development opportunities to challenge yourself, grow and make a meaningful difference

A positive and inclusive team based on respect, shared standards, strong values and a commitment to serving others

Diversity & Inclusion

Our approach is simple – everybody is welcome here. At UnitingCare, diversity is at the core of our who we are, our mission and our values. We are committed to providing equal opportunities to all employees no matter their sex, race, culture, sexual orientation, disability or gender identity. Demonstrating our commitment to reconciliation and building long‑term employment opportunities for First Nations peoples, UnitingCare strongly encourages Aboriginal and Torres Strait Islander applicants for this position.

Safe Workplace

We work hard to make our services welcoming and safe for every person. We are united in keeping children, young people and the elderly safe from harm, within our services, workplaces and the communities we support. We are committed to speaking up loudly for their safety. Commitment to Safeguarding We are committed in creating services and workplaces that are welcoming and safe for every person. We work together to protect children, young people, adults and the elderly from harm within our services and the communities we support. We speak up for their safety to ensure their voices are heard. Our recruitment and workplace practices reflect our dedication in preventing abuse, harm and exploitation across UnitingCare.

UnitingCare is the second‑largest Queensland employer, with more than 16500 staff and 9000 volunteers across our brands of UnitingCare, BlueCare, Lifeline, ARRCS, The Wesley Hospital, Buderim Private Hospital, St Stephen’s Hospital, and St Andrew’s War Memorial Hospital. When you join the UnitingCare family, you are part of something bigger. We are a proud not‑for‑profit with a compassionate and inclusive team who are committed to the work we do. People who want to make the world a little better through small moments that leave big impacts. For more than 100 years we’ve been inspired by our mission to improve the health and wellbeing of individuals, families and communities.

Joining our FaDS, team, you’ll also be welcomed as part of the UnitingCare family.

www.unitingcareqld.com.au We’re on a mission to make a meaningful difference every day, working with thousands of Australians to ensure they live life in all its fullness. We want people who are great as individuals, and even better in a team. People who stand up for what is right. Who are open to new ideas. Who champion innovation. Who lead through learning, and lead by example. So, if you’re looking for an opportunity to make a meaningful difference, to grow, thrive and to be rewarded, it’s time you joined our UnitingCare familiy.