Financial Counsellor

Family and Disability Services; Rockhampton Regional; On-site; AUD 105,000 - 115,000; Full time

Benefits offered by this job

NFP Salary Packaging

Parental Leave

Diversity Leave

Job summary

UnitingCare Queensland’s FaDS team seeks a Financial Counsellor to join the Financial Resilience and Wellbeing Service in Rockhampton. You will provide confidential counselling to individuals and families facing financial hardship, helping them access government assistance and negotiate with creditors.

The role requires a Diploma in Financial Counselling, FCQ eligibility, a current driver's license and a Working with Children Check.

Qualifications

• Diploma in Financial Counselling is essential.
• Completion of, or enrolment in, Problem Gambling Skill Set (CHCSS00111).
• Demonstrate empathy, professionalism and a non-judgmental approach.
• Experience building collaborative networks with health, mental health and community providers is highly regarded.
• Eligibility for FCQ membership.

Responsibilities

• Assess the financial situation of individuals and families experiencing difficulties.
• Provide information regarding government assistance.
• Negotiate repayments with creditors.
• Assist in accessing community resources as required.
• Empower clients to manage their own financial situations and rights.

Skills

Empathy

Professionalism

Non-judgmental

Networking

Communication

Current drivers’ license

Working with Children Check

Education

Diploma in Financial Counselling

Job description

Financial Counsellor – Financial Resilience & Wellbeing Service, Rockhampton

Term: Maximum Term to 30 June 2027, Full-Time (38 hours per week) Location: Rockhampton Remuneration: $53.43 p/hr + Super + NFP Salary Packaging (save tax and increase your take home pay)

At UnitingCare we are leaders in crisis response, the protection of vulnerable people and children, financial resilience and family wellbeing. Our FaDS (Family and Disability Services) team work passionately across Queensland to make a meaningful difference in people’s lives. We are seeking a Financial Counsellor to join our Financial Resilience and Wellbeing Service—a free, confidential service supporting individuals and families experiencing financial hardship, stress, anxiety, mental health challenges, and gambling harm. In this role, you will support those accessing the service to create positive and practical outcomes. The Financial Counsellor provides professional financial counselling services, assisting individuals and families experiencing financial difficulties. As a Financial Counsellor, you will

Key Responsibilities

• Assess the financial situation of individuals and families experiencing difficulties
• Provide information regarding government assistance
• Negotiation of repayment with creditors
• Assistance in accessing community resources as required
• Empower clients to manage their own financial situations and to deal with creditors through the provision of information on their rights and responsibilities
• Advocate on behalf of the clients when required – in a manner that encourages independence and self‑sufficiency in clients
• Engage proactively with community services and hard‑to‑reach individuals to ensure inclusive access
• Contribute to community education initiatives that raise awareness of financial wellbeing issues

Key Qualifications

• A Diploma in Financial Counselling is essential
• Completion of, or current enrolment in, the Problem Gambling Skill Set (CHCSS00111)
• Demonstrate empathy, professionalism, and a non‑judgmental approach in all interactions, creating a space where individuals feel genuinely heard, respected, and empowered
• Experience in building collaborative networks and working alongside health, mental health, and community support providers will be highly regarded
• Eligibility for membership with Financial Counselling Queensland (FCQ)
• Current drivers’ license
• Working with Children Check (Blue Card)

What We Offer

• NFP Salary Packaging: Save tax and increase your take home pay by salary packaging your everyday living expenses and bills (up to $15,900) and meal entertainment (up to $2,650) per annum.
• 12 weeks paid parental leave and 2 weeks paid partner leave, available after 6 months service, in addition to the government scheme
• Diversity and inclusive leave, offering paid gender affirmation leave and cultural leave options (paid and unpaid) for those who may celebrate Lunar New Year, Diwali, Ramadan, NAIDOC weeks and other significant cultural events
• Career development opportunities to challenge yourself, grow and make a meaningful difference
• A positive and inclusive team based on respect, shared standards, strong values and a commitment to serving others

About UnitingCare Queensland

The second‑largest Queensland employer, we’re a proud not‑for‑profit with more than 16,500 staff and 9,000 volunteers across our brands of BlueCare, Lifeline, ARRCS, The Wesley Hospital, Buderim Private Hospital, St Stephen’s Hospital, and St Andrew’s War Memorial Hospital, and have been leading by example for more than 100 years.

UnitingCare is committed to being a Child Safe, Child Friendly organisation and will: provide welcoming, safe and nurturing services for children implement measures to prevent child abuse and neglect within our services appropriately and immediately address child abuse and neglect if it does occur abide by the Child Safe Standards and adhere to the Reportable Conduct Scheme

Diversity & Inclusion

Our approach is simple – everybody is welcome here. At UnitingCare, diversity is at the core of our who we are, our mission and our values. We are committed to providing equal opportunities to all employees no matter their sex, race, culture, sexual orientation, disability or gender identity. Demonstrating our commitment to reconciliation and building long‑term employment opportunities for First Nations peoples, UnitingCare strongly encourages Aboriginal and Torres Strait Islander applicants for this position.

Child Safe

UnitingCare is committed in creating services and workplaces that are welcoming and safe for every person. We are united in keeping children, young people and the elderly safe from harm, within our services, workplaces and the communities we support. We are committed to speaking up loudly for their safety. Commitment to Safeguarding We are committed in creating services and workplaces that are welcoming and safe for every person. We work together to protect children, young people, adults and the elderly from harm within our services and the communities we support.

We speak up for their safety to ensure their voices are heard. Our recruitment and workplace practices reflect our dedication in preventing abuse, harm and exploitation across UnitingCare.

UnitingCare is the second‑largest Queensland employer, with more than 16,500 staff and 9,000 volunteers across our brands of UnitingCare, BlueCare, Lifeline, ARRCS, The Wesley Hospital, Buderim Private Hospital, St Stephen’s Hospital, and St Andrew’s War Memorial Hospital. When you join the UnitingCare family, you are part of something bigger. We are a proud not‑for‑profit with a compassionate and inclusive team who are committed to the work we do. People who want to make the world a little better through small moments that leave big impacts. For more than 100 years we’ve been inspired by our mission to improve the health and wellbeing of individuals, families and communities.

We’re on a mission to make a meaningful difference every day, working with thousands of Australians to ensure they live life in all its fullness. We want people who are great as individuals, and even better in a team. People who stand up for what is right. Who are open to new ideas. Who champion innovation. Who lead through learning, and lead by example. So, if you’re looking for an opportunity to make a meaningful difference, to grow, thrive and to be rewarded, it’s time you joined our UnitingCare familiy.