Financial Assistance Advisor - Hybrid & Impactful Support

Macquarie Group; Sydney; On-site; AUD 60,000 - 85,000; Full time

Benefits offered by this job

Wellbeing leave

Service bonus leave

Parental leave

Transition leave

Volunteer leave

Gender affirmation leave

Employee Assistance Program

Salary packaging options

Learning & development opportunities

Hybrid work

WFH equipment reimbursement

Job summary

Macquarie Group is seeking a Financial Assistance Consultant to support customers in challenging circumstances. Based in Sydney, you will engage across phone, email, live chat and written correspondence to understand each customer's situation and guide them toward practical solutions.

This role sits within a global financial services group that values customer outcomes. You will work with a high-performing team, adapt to evolving processes, and help customers manage financial difficulties while

Qualifications

• Experience in customer service or contact centres.
• Strong communication and interpersonal skills.
• Ability to handle sensitive financial discussions.
• Comfort with multi-channel support (phone, email, chat).

Responsibilities

• Engage with customers across multiple channels to understand their circumstances.
• Provide support and guidance to explore practical solutions.
• Balance customer needs with business requirements to reach positive outcomes.
• Collaborate with the team to resolve complex inquiries.

Skills

Customer service

Empathy

Communication

Problem solving

Adaptability

Job description

Macquarie Group is seeking a Financial Assistance Consultant to support customers in challenging circumstances. Based in Sydney, you will engage across phone, email, live chat and written correspondence to understand each customer's situation and guide them toward practical solutions.

This role sits within a global financial services group that values customer outcomes. You will work with a high-performing team, adapt to evolving processes, and help customers manage financial difficulties while