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AFCA is seeking a proactive Finance Business Partner to partner with Finance, Operations and leaders to translate data into actionable financial insights that drive performance and sustainable outcomes.
You will lead monthly results analyses, budgeting, forecasting and scenario modelling, develop business cases and deliver organisation-wide insights to support planning. A collaborative, detail‑driven approach is essential in a high‑performing team.
Make a real impact at AFCA. Where fairness drives every decision. Help us deliver world-class, independent complaints resolution for Australians. As a not-for-profit and progressive financial ombudsman, we’re championing positive change. Achieving our purpose takes progressive thinking, accountability and resilience. At AFCA, our inclusive leadership values every voice. We offer our people flexible work options, thoughtful benefits and opportunities to deepen expertise. Flourish in a diverse, caring culture. Feel the difference of belonging to an organisation intentionally designed to put people first.
We’re looking for a proactive and strategic Finance Business Partner to join AFCA’s Finance team and play a pivotal role in shaping how we plan, analyse, and optimise our financial and operational performance.
In this role, you’ll partner closely with Finance, Operations, and leaders across the wider organisation to turn data and insights into meaningful action. You’ll drive improvements, influence decision‑making, and help ensure AFCA continues to deliver strong, sustainable outcomes.
You’ll report to the Senior Manager, Finance Business Partnering & Transformation and be a key contributor within a high‑performing team.
As part of the Finance Business Partnering function, you will help deliver:
Your ability to translate complex data into clear, actionable insights will directly influence AFCA’s operational efficiency, financial performance, and long‑term strategy.
What you will bring
Additional information
We welcome applications from people of all backgrounds, cultures, abilities, sexual orientations, and gender identities. If you require any accessibility support during the recruitment process, please reach out to our team at Careers@afca.org.au.
We believe fairness starts with people. That’s why we don’t use AI or automated tools to screen candidates. As a result, our processes may take a little longer, and we thank you for your patience.
About AFCA
The Australian Financial Complaints Authority (AFCA) was established in 2018 as a private not-for-profit ombudsman service providing free, fair and independent help with financial disputes. The original team has grown to over 1600 dedicated professionals. Since 2018, AFCA has received more than 634,000 complaints, helping to secure $2.1 billion in compensation for consumers.
AFCA is a 2026 Circle Back Initiative Employer - we are committed to responding to every applicant.