Executive Assistant

Australian Financial Complaints Authority Limited; City of Melbourne; Hybrid; AUD 70,000 - 90,000; Full time

Benefits offered by this job

Hybrid working

Inclusive leave options

Gold AWEI Accreditation 2025

Job summary

Australian Financial Complaints Authority (AFCA) seeks an experienced Executive Assistant to provide high-quality support to the Chief Scams Officer (CSO). You’ll be a trusted adviser, proactive operator and keep the executive and Scams function running smoothly in a fast-paced environment.

In this role, you will manage the CSO’s diary, coordinate senior meetings and stakeholder engagements, prepare materials, support governance processes, and help drive process improvements with technology and

Qualifications

• You’ll be an experienced Executive Assistant who is comfortable working autonomously and supporting senior leaders in a complex environment.
• You will bring excellent written and verbal communication skills, strong planning and multitasking capability, and attention to detail.

Responsibilities

• Proactively manage the CSO’s diary, commitments, operating rhythms and competing priorities.
• Coordinate senior meetings, committees, forums and stakeholder engagements from planning through to follow-up.
• Prepare agendas, meeting packs, minutes, action registers, presentations, reports and briefing materials.
• Support the preparation, version control and circulation of Board, Committee and senior leadership papers.
• Build strong relationships with executives, regulators, industry bodies and other internal and external stakeholders.
• Coordinate travel, strategy days, workshops, team events and engagement activities.
• Draft and edit professional communications and correspondence for different audiences.
• Manage administrative and financial processes, including expenses, invoices, purchase orders and budget tracking.
• Support recruitment, onboarding, offboarding and other cyclical business activities.
• Identify practical ways to improve processes and reduce duplication through technology, systems and responsible use of AI.

Skills

Communication skills

Planning and multitasking

Attention to detail

Judgement and discretion

Stakeholder management

Meeting coordination

Agenda/minutes/briefings

Governance administration

Microsoft Office Suite

Team collaboration

Tools

Microsoft Office Suite

Word

PowerPoint

Excel

Outlook

Job description

Australian Financial Complaints Authority – Melbourne VIC

Make a real impact at AFCA. Where fairness drives every decision. Help us deliver world-class, independent complaints resolution for Australians. As a not-for-profit and progressive financial ombudsman, we’re championing positive change. Achieving our purpose takes progressive thinking, accountability and resilience. At AFCA, our inclusive leadership values every voice. We offer our people flexible work options, thoughtful benefits and opportunities to deepen expertise. Flourish in a diverse, caring culture. Feel the difference of belonging to an organisation intentionally designed to put people first.

Join AFCA as we prepare to take on a critical new role under the Australian Government's Scams Prevention Framework, helping deliver stronger protections and better outcomes for consumers affected by scams across digital platforms, banking and telecommunications sectors.

Company Description

Fairness feels good

Job Description

We're looking for an experienced Executive Assistant to provide high-quality support to our Chief Scams Officer (CSO).

You'll be a trusted adviser, proactive operator and the person who keeps a busy executive, leadership team, and Scams function running at their best. If you're energised by pace, thrive in complexity, and pride yourself on always being three steps ahead, we'd love to hear from you.

As the right-hand person to our CSO, you'll play a critical role in ensuring priorities stay on track and opportunities don't get missed. You'll be the hub connecting leaders, teams, and stakeholders across the business.

This role is initially a 6-month max term contract.

In this varied role, you will:

• Proactively manage the CSO’s diary, commitments, operating rhythms and competing priorities


• Coordinate senior meetings, committees, forums and stakeholder engagements from planning through to follow-up


• Prepare agendas, meeting packs, minutes, action registers, presentations, reports and briefing materials


• Support the preparation, version control and circulation of Board, Committee and senior leadership papers


• Build strong relationships with executives, leaders, regulators, industry bodies and other internal and external stakeholders


• Coordinate travel, strategy days, workshops, team events and engagement activities


• Draft and edit professional communications and correspondence for different audiences


• Manage administrative and financial processes, including expenses, invoices, purchase orders and budget tracking


• Support recruitment, onboarding, offboarding and other cyclical business activities


• Identify practical ways to improve processes and reduce duplication through technology, systems and responsible use of AI.

Qualifications

You’ll be an experienced Executive Assistant who is comfortable working autonomously and supporting senior leaders in a complex environment. You will also bring:

• Excellent written and verbal communication skills


• Strong planning, prioritisation and multitasking capability


• Exceptional attention to detail and a commitment to producing accurate, professional work


• Sound judgement and the ability to handle confidential or sensitive information with discretion


• Strong stakeholder management and relationship-building skills


• Confidence coordinating senior meetings, events and stakeholder engagements


• Experience preparing agendas, minutes, reports, presentations and executive briefing materials


• The ability to support Board, Committee or governance administration


• A practical, solution-focused approach and the ability to adapt as priorities change


• Advanced Microsoft Office skills, including Word, PowerPoint, Excel and Outlook


• A collaborative approach and willingness to work closely with other Executive Assistants and teams across AFCA.

Additional Information

• Gold AWEI Accreditation 2025 – Recognised for LGBTQ+ workplace inclusion.


• Accredited Family Friendly Workplace – Supporting work-life balance and inclusivity.


• Hybrid working – Flexible arrangements with two days a week in our modernoffices designed for collaboration and wellbeing.


• Additional and inclusive leave options – Flexible public holidays, gender affirmation leave, women’s health leave, and bonus paid time off over the end of year holiday period.

We welcome applications from people of all backgrounds, cultures, abilities, sexual orientations, and gender identities. If you require any accessibility support during the recruitment process, please reach out to our team at *******@afca.org.au.

We believe fairness starts with people. That’s why we don’t use AI or automated tools to screen candidates. As a result, our processes may take a little longer, and we thank you for your patience.

About AFCA

The Australian Financial Complaints Authority (AFCA) was established in 2018 as a private not-for-profit ombudsman service providing free, fair and independent help with financial disputes. The original team has grown to over 1600 dedicated professionals. Since 2018, AFCA has received more than 634,000 complaints, helping to secure $2.1 billion in compensation for consumers.

AFCA is a 2026 Circle Back Initiative Employer - we are committed to responding to every applicant.