Field Supervisor - Thermal, NSW

Vertiv; Sydney; On-site; AUD 80,000 - 100,000; Full time

Job summary

A leading infrastructure solutions company in Sydney is seeking an experienced Field Service Supervisor to join their team. The role involves assisting in the execution of service tasks, mentoring staff, and ensuring quality service delivery. Candidates should have HVAC expertise and a Restricted Electrical Licence. This opportunity offers a chance to be part of a dynamic environment with development opportunities and competitive compensation.

Qualifications

• Proven track record as a service technician in Air Conditioning.
• Thermal controls & Networking knowledge.
• Experience in customer service roles.

Responsibilities

• Assist stakeholders with providing quotes for small works.
• Support and mentor field personnel in their activities.
• Prepare and provide reports as requested by management.

Skills

HVAC knowledge

Technical problem-solving

Mentoring skills

Education

Restricted Electrical Licence

Technical knowledge in data centers or similar

Tools

Microsoft Office

Job description

Overview

We are seeking to add an experienced Field Service Supervisor with HVAC/ Thermal expertise to our high performing Sydney Team. This role is for Field Supervisor - Thermal, NSW at Vertiv.

Join Vertiv to be part of a team that designs, builds, and maintains future-ready infrastructures. Employees are encouraged to pursue meaningful work with supportive leadership, development opportunities, and competitive compensation.

Key Responsibilities

• Assist all stakeholders with providing quotes for small works, time and materials (T&M), installations, and start-ups.
• Support and mentor field personnel in the execution of their normal activities.
• Prepare and provide reports as requested by management.
• Ensure timesheets are entered in the system correctly.
• Provide input into training needs of the team.
• Assist the supervisors to coordinate and schedule the general duties of Thermal Customer Engineers and subcontractors.
• Assist the supervisors to ensure Customer Engineers are equipped with calibrated tools, PPE, and appropriate documentation.
• Respond to customer requests for minor quotations or service advice within a timely manner.
• Assist the supervisors to complete follow-ups generated by Customer Engineers.
• Assist the supervisors and Customer Engineers with complex technical problems.
• Be part of the after-hours call-out roster where possible.
• Carry out Customer Engineer quality audits as required by company policy.
• Act as a Service Project Manager on large project startups or maintenance.
• Be prepared to undertake company development training programs.

Requirements

• Restricted Electrical Licence
• Technical knowledge - data centres, telecom, commercial & industrial or similar industries (highly regarded)
• Proven track record within the Air Conditioning or other precision cooling industry as a service technician
• Thermal controls & Networking knowledge
• Proficiency in Microsoft Office

Seniority level

• Mid-Senior level

Employment type

• Full-time

Job function

• Customer Service
• Other
• Quality Assurance

Industries

• HVAC and Refrigeration Equipment Manufacturing