Field Supervisor

Service Stream Fixed Communications; Melbourne; On-site; AUD 90,000 - 120,000; Full time

Job summary

Service Stream is seeking an experienced Field Supervisor to manage field crews across a busy telecommunications portfolio in Victoria. You will supervise technicians, coordinate site inspections, and drive contractor performance while ensuring safety and quality standards are met.

With a hands-on leadership style, you will review designs, validate scopes of work, and mentor teams to deliver on customer commitments and delivery targets. On-call roster involvement is required.

Qualifications

• Minimum 5 years' experience within external telecommunications networks.
• Experience leading field-based teams and subcontractors.
• Strong understanding of network construction methodologies (fibre deployment, maintenance, civil construction).
• Experience managing contractor performance, KPIs and service delivery outcomes.

Responsibilities

• Lead and supervise field technicians, civil crews and subcontractors.
• Conduct site assessments, network surveys, inspections and quality audits.
• Review construction designs and validate scopes of work before execution.
• Coordinate construction activities to meet customer commitments and delivery targets.
• Monitor contractor performance, defect resolution and compliance requirements.
• Ensure all work complies with Safety, Quality and operational standards.
• Provide coaching, mentoring and field support.
• Liaise with clients, authorities and stakeholders to support network operations.
• Participate in an on-call roster.

Skills

Field supervision

Leadership

Telecommunications

Safety compliance

Stakeholder communication

Job description

Primary Location

Epping, VIC

Job Description Summary

You'll be responsible for managing field activities, conducting site inspections and quality audits, mentoring crews, and driving contractor performance across a busy portfolio of telecommunications works.

About the Role

Field Supervisor - Telecommunications (ONM)

Service Stream is seeking an experienced Field Supervisor to join our Telecommunications team. This is a hands-on leadership role responsible for supervising field crews and delivery partners across operational and maintenance programs while ensuring safe, compliant and high-quality network construction outcomes.

Key Responsibilities

• Lead and supervise field technicians, civil crews and subcontractors.
• Conduct site assessments, network surveys, inspections and quality audits.
• Review construction designs and validate scopes of work before execution.
• Coordinate construction activities to meet customer commitments and delivery targets.
• Monitor contractor performance, defect resolution and compliance requirements.
• Ensure all work is completed in accordance with Safety, Quality and operational standards.
• Provide shoulder-to-shoulder coaching, mentoring and field support.
• Liaise with clients, authorities and stakeholders to support network operations.
• Participate in an on-call roster.

About You

You are an experienced telecommunications professional with strong knowledge of fixed network construction and maintenance environments.

To be successful, you will bring:

• Minimum 5 years' experience within external telecommunications networks.
• Proven experience leading field-based teams and subcontractors.
• Strong understanding of network construction methodologies including: Fibre deployment and maintenance, Cable hauling, Civil construction activities, Network audits and quality inspections
• Working knowledge of HFC, FTTN, FTTC and FTTP networks.
• Ability to interpret network designs, build packs and construction documentation.
• Experience managing contractor performance, KPIs and service delivery outcomes.
• Strong focus on safety, compliance and quality assurance.
• Excellent stakeholder engagement and communication skills.

Why Join Service Stream?

At Service Stream, safety, accountability, collaboration and delivery are at the heart of everything we do. You'll join a team that values operational excellence, supports professional growth, and plays a critical role in maintaining and improving Australia's telecommunications infrastructure.

If you're an experienced Field Supervisor with a strong background in telecommunications construction, network maintenance, contractor management and quality delivery, we'd like to hear from you.

Department

Field Services