Field Services Team Lead - Naval

Rohde & Schwarz GmbH & Co.; Cairns Regional, Darwin; Remote; AUD 90,000 - 140,000; Full time

Job summary

Rohde & Schwarz GmbH & Co. in Cairns, Queensland, seeks an experienced technician to lead a small team of Technical Officers for on-site maintenance of Communications Systems.

You will define and coordinate maintenance tasks, report progress to stakeholders, maintain equipment and software, and support engineering teams while ensuring clear documentation and adherence to WHS standards.

Responsibilities

• Leading a small team of Technical Officers.
• Defining, planning, allocating and coordinating maintenance tasks for the Communications System.
• Tracking and reporting progress of tasks internally and externally.
• Maintaining Communications System equipment, antennas and cabling/feeder systems to the LRUs.
• Maintaining Communications System software in liaison with engineering and software teams.
• Carrying out technical investigations and preparing reports with recommendations.
• Assisting engineering teams with platform start-up and providing technical support.
• Collaborating with stakeholders on maintenance and support activities.
• Translating complex technical information into clear documentation (reports, specs).
• Ensuring compliance with WHS procedures, ESd prevention and safe working at heights.
• Participating in assembly, installation, testing and commissioning.
• Reviewing activities for compliance with procedures and regulations.
• Ensuring activities comply with Commonwealth and State/Territory regulations.
• Managing customer expectations regarding incidents and service requests.
• Maintaining regular on-site presence to enable timely resolutions and follow-ups.

Job description

• Leading a small team of Technical Officers
• Defining, planning, allocating and coordinating maintenance tasks associated with the Communications System
• Tracking and reporting both internally and externally the progress of tasks
• Performing maintenance on Communications System equipment, antennas andassociated cabling/feeder systems to the Lowest Replaceable Unit (LRU).
• Performing Maintenance on Communications System Software including liaising with engineering and software development teams
• Performing Technical Investigations related to issues raised in relation to theCommunications System, including preparation of a report with a recommendation to resolve the issue
• Assist engineering teams in the successful setting to work of platforms, providingtechnical support and ensuring adherence to established procedures.
• Work collaboratively with internal and external stakeholders on technical maintenance and support activities to develop solutions and assist in resolving technical, maintenance and support requests and directing unresolved issues to the appropriate channels.
• Translate complex technical information into clear, concise, and accurate documentation – including post-activity reports, completion reports, system and sub-system specifications – to support installation, maintenance, and troubleshooting efforts.
• Ensure strict adherence to approved work practices and all relevant Work Health and Safety (WHS) procedures, with specific responsibility for ESD prevention, electronic equipment handling, and safe working at heights.
• Participate in and support the assembly, installation, test, and commissioning of systems and products.
• Reviewing and ensuring activities comply with R&S and customer plans, procedures, and regulations.
• Ensuring activities comply with Commonwealth and State/Territory regulations
• Pro-actively manage customer expectations regarding incident and service request resolutions.
• Maintain a regular on-site presence at the customer facility to enable timely resolution of maintenance tasks and follow-up customer engagements.