Field Services Team Lead: Delivery & Client Liaison

Unisys; City of Melbourne; On-site; AUD 90,000 - 130,000; Full time

Job summary

Unisys is seeking a delivery management professional in Australia to lead small projects, maintain project plans and allocate resources effectively. You will act as a primary client contact, ensuring clear communication and managing expectations, while tracking costs and ensuring alignment with client agreements and SLAs.

The role involves implementing solutions based on client requirements and business goals, troubleshooting issues, and overseeing team performance.

Qualifications

• Must be an Australian Citizen.
• Time management.
• Motivated and enthusiastic.

Responsibilities

• Creates and maintains project plans, ensuring resources are effectively allocated.
• Semi-independently leads small delivery management projects.
• Tracks expenses and project costs, ensuring alignment with client agreements and SLAs.
• Serves as a key point of contact for clients, ensuring clear communication and helping with expectation management.
• Implements defined solutions based on analysis of client requirements and business goals.
• Troubleshoots and documents client issues, including performance and application issues.
• Monitors team performance against SLAs and ensures timely resolution of issues.
• Allocates assignments, establishes priorities and monitors performance.

Skills

Time management

Motivated and enthusiastic

Job description

Unisys is seeking a delivery management professional in Australia to lead small projects, maintain project plans and allocate resources effectively. You will act as a primary client contact, ensuring clear communication and managing expectations, while tracking costs and ensuring alignment with client agreements and SLAs.

The role involves implementing solutions based on client requirements and business goals, troubleshooting issues, and overseeing team performance.