Field Services Engineer

Kinetic IT; Sydney; On-site; AUD 70,000 - 95,000; Full time

Benefits offered by this job

Hybrid work options

Opportunity Marketplace careers hub

Health and wellness resources

Employee discounts platform

Job summary

Kinetic IT is seeking an on-site Field Services Engineer to support desktop environments across Canberra, Sydney, Queensland and Perth. You will resolve end-user issues, install and configure hardware/software, and ensure secure, compliant operation in a large government-facing environment.

You must hold an active NV2 security clearance and have strong Windows, AD, SCCM/MECM, Cisco and DNS skills, with a customer-focused approach to VIP users.

Qualifications

• Active NV2 Australian Government security clearance is required.
• Experience as a Desktop Engineer, Field Support Engineer, or EUC Support role.
• Strong knowledge of Windows, Microsoft 365, Active Directory, SCCM/MECM, Cisco, and DNS.
• Strong troubleshooting and problem-solving skills with the ability to work independently.
• Customer-focused approach with the confidence to support VIP and high-priority users.
• Knowledge of ITIL processes is highly regarded.

Responsibilities

• Provide first- and second-level desktop support.
• Install, configure, and troubleshoot hardware and software on desktops/laptops.
• Collaborate with end users to resolve issues in a timely manner.
• Perform routine maintenance: updates, patches, system upgrades.
• Monitor and manage desktop security to comply with policies.
• Assist with end-user support and triage for specialist applications incidents.

Job description

Job no: WWREQ0035489
Employment type: Full Time
Location: Canberra, Sydney, Brisbane, Perth
Categories: Service Desk & IT Support

About The Role

Kinetic IT are seeking an IT professionals as a Field Services Engineer, with strong general IT knowledge, background in technical support or troubleshooting, along with a passion for delivering exceptional customer service.

You will work within a large and complex environment supporting critical Federal Government services. As a key member of the team, you will be responsible for delivering technical solutions and resolving issues for end users while balancing service-level requirements with a strong focus on customer experience.

This is a hands‑on role working 100% onsite in a secure environment that requires an active NV2 Australian Government security clearance. The role is open to candidates based in Canberra, Sydney, Queensland, or Perth.

Responsibilities will include:

• Provide first- and second-level support for desktop-related issues.
• Install, configure, and troubleshoot hardware and software components on desktops and laptops.
• Collaborate with end users to resolve technical issues in a timely and efficient manner.
• Perform routine maintenance tasks, including updates, patches, and system upgrades.
• Monitor and manage desktop security, ensuring compliance with company policies and standards.
• Work closely with IT teams to ensure the smooth integration of desktop systems with other infrastructure components.
• Assist with end user support, requests and triaging for specialist applications incidents.

What you’ll bring to the table:

• Australian Citizenship and an active NV2 Australian Government security clearance.
• Previous experience as a Desktop Engineer, Field Support Engineer, or in a EUC Support role.
• Sound knowledge of Windows, Microsoft 365, Active Directory, SCCM/MECM, Cisco, and DNS.
• Strong troubleshooting and problem-solving skills, with the ability to work independently and take ownership of issues.
• A positive and professional attitude, with strong interpersonal and communication skills.
• A customer-focused approach and the confidence to support VIP and high-priority users.
• A willingness to seek assistance and collaborate with colleagues, along with contributing to the knowledge base and supporting continual improvement.
• Knowledge and practical understanding of ITIL processes, with certifications highly regarded.
• Strong attention to detail and the ability to adapt to changing processes, technologies, and operational requirements.

Don’t meet every requirement? Don’t worry, we’d still love to hear from you!

About Kinetic IT

Kinetic IT is a leading Australian IT services provider specialising in Intelligent Workplace, Cloud, Cyber Security, Digital Infrastructure and IT Service Management. We are unlocking the potential of technology to enrich lives of Australian communities.

For more than 25 years, we’ve partnered with some of Australia’s most important organisations, helping them deliver essential services relied upon by our communities including government, critical infrastructure, education, law enforcement, defence, emergency services, utilities, and transport.

Be You, Create the Future

At Kinetic IT, we’re driven by a shared passion for technology, customer success, and community impact.

With over 1,500 talented people working across Australia, we deliver world‑class capabilities with a local touch – helping shape the future of tech, here and beyond.

We value individuality and foster an inclusive culture where you’re safe to be your best, real self. We tackle challenges together, celebrate success together, and make sure everyone feels valued, supported, and proud of the work they do.

As an equal opportunity employer, we welcome people of all abilities, backgrounds, cultures, and genders. We’re proud to be an Indigenous and Veteran‑friendly employer.

The Kinetic IT Difference

• Growth-focused culture – Formal training, mentoring, vendor exam support, communities of practice and regular development reviews.
• Advance your career – Access new roles via our internal ‘Opportunity Marketplace’ careers hub.
• Flex your work – Hybrid options, flexible hours, mobility and part‑time roles (customer needs permitting).
• Celebrate together – Social events, cultural celebrations, end‑of‑year functions and more.
• Wellbeing matters – Health and wellness resources, tailored leave and support options and EAP access.
• Other Perks- Access to our employee discounts platform, discounted gym membership and more.

You can learn more about our culture and crew online at https://careers.kineticit.com.au/cw/en/listing/

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