Field Service Technician (SwarmFarm Robotics)

Tenth Revolution Group; Griffith City; On-site; AUD 70,000 - 90,000; Full time

Job summary

SwarmFarm Robotics is seeking a proactive Field Service Technician to diagnose, repair and maintain SwarmBot robots, travel to customer sites, and provide hands-on support. You will engage with farmers and liaise with our engineering team to ensure uptime and high customer satisfaction.

Ideal candidates have practical field trade experience, a relevant trade qualification, strong electrical/hydraulic/mechanical repair skills, and the ability to log jobs and communicate clearly.

Qualifications

• Practical experience in a trade or agricultural role is required.
• A trade qualification is highly regarded.
• Proven experience in customer relationship management, preferably in agriculture.
• Demonstrated ability to diagnose, repair and document low voltage electrical faults.

Responsibilities

• Travel to customers to diagnose, repair and maintain all systems on SwarmFarm robots.
• Diagnose electrical, hydraulic and mechanical systems.
• Provide remote support after hours service when scheduled on call for support.
• Log and manage time and jobs through our ticketing and job record system.
• Build customer relationships by assisting with commissioning and delivery of new machines.

Skills

Trade experience

Trade qualification

CRM experience

Electrical fault diagnosis

Mechanical repair

Hydraulic systems

Communication skills

Education

Trade qualification

Tools

Ticketing system

Diagnostic tools

Remote support tools

Job description

Field Service Technician (SwarmFarm Robotics)

TRG (Tenth Revolution Group) is proud to be partnering exclusively with SwarmFarm Robotics, a pioneer in autonomous agriculture technology. We're helping them grow their team with a capable and proactive Field Service Technician who wants to be part of an innovative, high-impact organisation shaping the future of farming.

Location: Open to candidates based anywhere across Griffith, Parkes, Condobolin, Wagga Wagga and the broader Riverina, with Griffith being the ideal location.

Ideal background: Diesel Mechanic, Mobile Plant Mechanic, Heavy Vehicle Mechanic or Automotive Mechanic.

PURPOSE
As a Field Service Technician at SwarmFarm Robotics, you will be at the forefront of ensuring customer satisfaction and driving long term success with autonomous farming equipment. This is a hands on role that performs diagnostics and repair/maintenance on SwarmBot robots. It also encompasses customer engagement and liaising with the engineering team.

SKILLS, EXPERIENCE & QUALIFICATIONS

Experience, Education and/or Knowledge

• Practical experience in a trade or agricultural role is required
• A trade qualification is highly regarded
• Proven experience in customer relationship management, preferably in agriculture
• Demonstrated ability to diagnose, repair and document low voltage electrical faults

Skills & Attributes

• A passion for agricultural machinery and all things mechanical and electrical.
• Strong problem solving, conflict resolution and organisational skills, with a high level of attention to detail.
• Self-motivated with excellent time management skills, with flexibility to travel as required.
• Strong communication skills and able to build rapport with farmers and staff.
• Strong experience in Hydraulic electrical and mechanical repair.
• Demonstrated Intermediate computer skills.

KEY RESPONSIBILITIES

Customer Service and Support

• Travel to customers to diagnose, repair and maintain all systems on SwarmFarm robots.
• Diagnose electrical, hydraulic and mechanical systems.
• Provide "over the phone" diagnostics and first line support for hardware issues in the field.
• Provide remote support after hours service when scheduled on call for support.
• Support customers with hands-on training to ensure they can confidently operate and care for their robots as required.
• Log and manage time and jobs through our ticketing and job record system, keeping records clear and up to date.
• Build customer relationships by assisting with commissioning and delivery of new machines to avoid delivery delays, ensuring customer satisfaction.
• Assist with training and support to help customers succeed with our technology.

Equipment and Professional Standards

• Maintain vehicles, tools, and equipment in excellent condition.
• Ensure parts are in good condition, accurately accounted for and reported onto job records.
• Maintain professionalism and uphold SwarmFarm values when interacting with customers and partners.
• Accurately report and document all field service activities:
  • Time Sheets
  • Job Records
  • Customer feedback
  • Fault reports
  • Engineering change requests
  • Overall machine condition
  • Documentation of Learnings and process improvements

Other Responsibilities

• Promote company products and services. Assist sales with information as required.
• Assist on Field Days and lead generation.

Field Service Technician

TRG (Tenth Revolution Group) is proud to be partnering exclusively with SwarmFarm Robotics, a pioneer in autonomous agriculture technology. We're helping them grow their team with a capable and proactive Field Service Technician who wants to be part of an innovative, high-impact organisation shaping the future of farming.

Location: Open to candidates based anywhere across Griffith, Parkes, Condobolin, Wagga Wagga and the broader Riverina, with Griffith being the ideal location.

Ideal background: Diesel Mechanic, Mobile Plant Mechanic, Heavy Vehicle Mechanic or Automotive Mechanic.

PURPOSE
As a Field Service Technician at SwarmFarm Robotics, you will be at the forefront of ensuring customer satisfaction and driving long term success with autonomous farming equipment. This is a hands on role that performs diagnostics and repair/maintenance on SwarmBot robots. It also encompasses customer engagement and liaising with the engineering team.

SKILLS, EXPERIENCE & QUALIFICATIONS

Experience, Education and/or Knowledge

• Practical experience in a trade or agricultural role is required
• A trade qualification is highly regarded
• Proven experience in customer relationship management, preferably in agriculture
• Demonstrated ability to diagnose, repair and document low voltage electrical faults

Skills & Attributes

• A passion for agricultural machinery and all things mechanical and electrical.
• Strong problem solving, conflict resolution and organisational skills, with a high level of attention to detail.
• Self-motivated with excellent time management skills, with flexibility to travel as required.
• Strong communication skills and able to build rapport with farmers and staff.
• Strong experience in Hydraulic electrical and mechanical repair.
• Demonstrated Intermediate computer skills.

KEY RESPONSIBILITIES

Customer Service and Support

• Travel to customers to diagnose, repair and maintain all systems on SwarmFarm robots.
• Diagnose electrical, hydraulic and mechanical systems.
• Provide "over the phone" diagnostics and first line support for hardware issues in the field.
• Provide remote support after hours service when scheduled on call for support.
• Support customers with hands-on training to ensure they can confidently operate and care for their robots as required.
• Log and manage time and jobs through our ticketing and job record system, keeping records clear and up to date.
• Build customer relationships by assisting with commissioning and delivery of new machines to avoid delivery delays, ensuring customer satisfaction.
• Assist with training and support to help customers succeed with our technology.

Equipment and Professional Standards

• Maintain vehicles, tools, and equipment in excellent condition.
• Ensure parts are in good condition, accurately accounted for and reported onto job records.
• Maintain professionalism and uphold SwarmFarm values when interacting with customers and partners.
• Accurately report and document all field service activities:
  • Time Sheets
  • Job Records
  • Customer feedback
  • Fault reports
  • Engineering change requests
  • Overall machine condition
  • Documentation of Learnings and process improvements

Other Responsibilities

• Promote company products and services. Assist sales with information as required.
• Assist on Field Days and lead generation.

Why SwarmFarm?

SwarmFarm is driven by three core values that shape its culture and way of working:

It Matters - Meaningful work that supports farmers and drives a more sustainable agricultural future.
Get It Done - A solutions-focused mindset and commitment to delivering quality outcomes.
We Win Together - A highly collaborative team where success is shared across customers, partners, and colleagues.