Field Service Technician - Autonomous Ag Robotics

Tenth Revolution Group; Griffith City; On-site; AUD 70,000 - 90,000; Full time

Job summary

SwarmFarm Robotics is seeking a proactive Field Service Technician to diagnose, repair and maintain SwarmBot robots, travel to customer sites, and provide hands-on support. You will engage with farmers and liaise with our engineering team to ensure uptime and high customer satisfaction.

Ideal candidates have practical field trade experience, a relevant trade qualification, strong electrical/hydraulic/mechanical repair skills, and the ability to log jobs and communicate clearly.

Qualifications

• Practical experience in a trade or agricultural role is required.
• A trade qualification is highly regarded.
• Proven experience in customer relationship management, preferably in agriculture.
• Demonstrated ability to diagnose, repair and document low voltage electrical faults.

Responsibilities

• Travel to customers to diagnose, repair and maintain all systems on SwarmFarm robots.
• Diagnose electrical, hydraulic and mechanical systems.
• Provide remote support after hours service when scheduled on call for support.
• Log and manage time and jobs through our ticketing and job record system.
• Build customer relationships by assisting with commissioning and delivery of new machines.

Skills

Trade experience

Trade qualification

CRM experience

Electrical fault diagnosis

Mechanical repair

Hydraulic systems

Communication skills

Education

Trade qualification

Tools

Ticketing system

Diagnostic tools

Remote support tools

Job description

SwarmFarm Robotics is seeking a proactive Field Service Technician to diagnose, repair and maintain SwarmBot robots, travel to customer sites, and provide hands-on support. You will engage with farmers and liaise with our engineering team to ensure uptime and high customer satisfaction.

Ideal candidates have practical field trade experience, a relevant trade qualification, strong electrical/hydraulic/mechanical repair skills, and the ability to log jobs and communicate clearly.