Field Service Technician: Elevate Workplace Tech

Ricoh; City of Brisbane; On-site; AUD 60,000 - 75,000; Full time

Benefits offered by this job

Purchased Leave Scheme

Job summary

Ricoh is seeking a Field Service Technician to perform service calls, diagnose faults, and maintain strong customer relationships. You will collaborate with field staff to implement national service strategies and ensure on-time delivery within budget.

The role emphasizes knowledge sharing, accurate parts accounting, and adherence to escalation procedures, with a focus on exceptional customer experiences across Ricoh products and solutions.

Qualifications

• Experience in field service roles or customer-facing service.
• Ability to discuss faults and solutions with customers clearly.
• Comfort with knowledge sharing and team collaboration.
• Attention to spare parts and consumables accounting.

Responsibilities

• Perform field service calls to achieve customer satisfaction and KPI targets.
• Discuss problems and machine faults with customers in a professional manner.
• Participate in knowledge sharing of faults and fixes with the team.
• Maintain strong customer relationships to ensure retention and satisfaction.
• Accurately account for spare parts and consumables used.
• Maintain up-to-date product knowledge through PDP materials.
• Collaborate with field staff to execute service strategies on time and budget.
• Follow fault escalation procedures with field specialists and supervisors.

Skills

Field service

Customer service

Diagnostics

Team collaboration

Job description

Ricoh is seeking a Field Service Technician to perform service calls, diagnose faults, and maintain strong customer relationships. You will collaborate with field staff to implement national service strategies and ensure on-time delivery within budget.

The role emphasizes knowledge sharing, accurate parts accounting, and adherence to escalation procedures, with a focus on exceptional customer experiences across Ricoh products and solutions.