Technician - Level 2

Ricoh Australia; Sydney; On-site; AUD 60,000 - 80,000; Full time

Job summary

Ricoh Australia, a world-leading provider of workplace technology, is seeking a skilled technician/field service professional to join our service team in Sydney. The role focuses on on-site support, problem solving, and customer satisfaction, delivering service calls, troubleshooting, and building strong customer relationships.

You will travel to customer sites with a current driver’s licence, work both independently and as part of a team, and contribute to knowledge sharing during service

Qualifications

• Experience in a technician or field service role.
• Strong troubleshooting and problem-solving skills.
• Current driver’s licence and willingness to travel to customer sites.
• Good communication and customer service skills.

Responsibilities

• Perform field service calls to meet customer satisfaction and KPI objectives.
• Discuss problems and faults with customers professionally.
• Share knowledge on faults and fixes in team meetings.
• Maintain customer relationships to ensure retention and satisfaction.
• Accurately account for spare parts and consumables used.
• Maintain knowledge on Ricoh products and PDP.
• Work with field staff to deploy service strategies on time and budget.
• Follow fault escalation procedures with field personnel.

Skills

Field service

Troubleshooting

Customer service

Teamwork

Independent work

Travel readiness

Job description

As a world-leading provider of workplace technology, Ricoh is all about improving work life by providing better user experiences, optimised workflows, anytime anywhere collaboration, and digital infrastructure solutions.

At Ricoh, we harness the infinite potential of the collective imagination as our daily pursuit. Embracing a culture of openness, we welcome all ideas. Our purpose is to shape the future of work and the sustainability of our world and use its infinite potential to truly imagine change.

Is this the role for you?

Key Responsibilities

• Perform field service calls that achieve the service objectives of customer satisfaction and nationally set service KPI’s.
• Discuss all problems and machine faults with customers in a professional and courteous manner, advising the customer on all aspects of the service call.
• Participate in knowledge sharing of faults and fixes with all team members during regular service meetings
• Improving and maintaining customer relationships to ensure customer retention and satisfaction through ownership of problems and resolving them.
• Accurately account for all spare parts and consumables used in the achievement of service objectives.
• Maintain an advanced level of knowledge on Ricoh products and solutions through PDP
• Work with all field staff to deploy service strategies on time and within budget
• Comply with all fault escalation procedures including notifying the field Technical Specialist and Field Supervisor of any potential customer problems

add few qualification

What You’ll Bring

• Previous experience in a technician or field service role.
• Strong troubleshooting and problem-solving skills.
• Good technical/mechanical aptitude and willingness to learn.
• Strong customer service and communication skills.
• Ability to work independently and as part of a team.
• Current driver’s licence and willingness to travel to customer sites.