Field Service Technician — Elevate Customer Satisfaction

Ricoh Australia Pty Ltd.; City of Brisbane; On-site; AUD 60,000 - 75,000; Full time

Benefits offered by this job

Paid Parental Leave

Purchased Leave Scheme

Participation in RedE recognition

Free income protection cover

Wellness program

Novated leasing

Job summary

Ricoh Australia Pty Ltd. is seeking a dedicated field service professional to perform on-site service calls across our Australian customer base. You will diagnose issues, advise customers on steps, and coordinate with the team to resolve faults efficiently.

The role emphasizes maintaining strong customer relationships, aligning with service KPIs, and contributing to ongoing knowledge sharing within the field staff to improve outcomes.

Responsibilities

• Perform field service calls that achieve customer satisfaction and national service KPIs.
• Discuss issues and machine faults with customers in a professional manner, advising on service steps.
• Share faults and fixes with team during regular service meetings.
• Maintain customer relationships to ensure retention and satisfaction by owning and resolving problems.

Job description

Ricoh Australia Pty Ltd. is seeking a dedicated field service professional to perform on-site service calls across our Australian customer base. You will diagnose issues, advise customers on steps, and coordinate with the team to resolve faults efficiently.

The role emphasizes maintaining strong customer relationships, aligning with service KPIs, and contributing to ongoing knowledge sharing within the field staff to improve outcomes.