Field Service Technician

SITECH CS; Townsville City; Hybrid; AUD 80,000 - 110,000; Full time

Benefits offered by this job

Company vehicle

Phone & laptop

Incentives

Extra leave days

Trimble product training

Employee Assistance Program (EAP)

Job summary

SITECH Construction Systems is recruiting for a hybrid technical role in Townsville, Australia, combining field installation and commissioning of Trimble technology with high-level product support and customer training.

Based in Townsville with extensive customer visits, you will perform complete installations, supervise QA, provide remote and on-site support, and document cases in CRM. The position offers strong growth and on-going Trimble product training.

Qualifications

• Strong diagnostic and fault-finding skills.
• Ability to drive long distances and work effectively at remote customer sites.
• Excellent interpersonal and customer service skills.
• An interest in or willingness to learn geospatial and positioning principles.

Responsibilities

• Perform complete installations of Trimble 2D/3D machine control systems and associated technologies
• Oversee the entire installation process including quality assurance of products, third party welding, calibration, and commissioning
• Provide first-line and advanced product support for Trimble systems (e.g., Siteworks, Earthworks, productivity tools) remotely and on-site
• Document support cases and site work in CRM and support platforms
• Attend trade shows and field dayswhen required

Skills

Diagnostic skills

Long-distance travel

Customer service

Geospatial interest

Job description

SITECH Construction Systemsis theTrimbleHeavy Constructiondistributors forthe Eastern and Central Australia. Trimbleoffers a range of GNSS and UTS machine control systems to suit graders, excavators, dozers, scrapers, compactors and more.Trimble machine control systems provide guidance to the operator to comply with a 3D model in civil construction and mining.

About the role

Based in Townsville with extensive customer visits, this role is a hybrid technical position combining field installation and commissioning of Trimble technology with high-level product support and customer training. It is ideal for a trade-qualified individual with strong problem-solving skills and a passion for technology, who enjoys working both independently and directly with customers.

Key responsibilities:

• Perform complete installations of Trimble 2D/3D machine control systems and associated technologies
• Oversee the entire installation process including quality assurance of products, third party welding, calibration, and commissioning
• Provide first-line and advanced product support for Trimble systems (e.g., Siteworks, Earthworks, productivity tools) remotely and on-site
• Document support cases and site work in CRM and support platforms
• Attend trade shows and field dayswhen required

About you

To be successful in this role, you will bring:

• Strong diagnostic and fault-finding skills
• Ability to drive long distances and work effectively at remote customer sites
• Excellent interpersonal and customer service skills
• An interest in or willingness to learn geospatial and positioning principles

Why choose us?

We are a long-established company made up of people with widely varying skill sets, interests and cultural backgrounds - what we share is a pride in what we do and a genuine respect for each other.

The successful applicant will be supplied with the following:

• Company vehicle with fuel card
• Company mobile phone & laptop
• Performance-based incentives
• Two extra leave days per year
• Excellent and reliable support and training including Trimble product training
• Employee Assistance Program (EAP) - complementary confidential sessions in counselling, wellbeing coaching, financial coaching and much, much more!

Long-term career prospects with potential for relocation and diversification within our group of companies: https://hergagroup.com/#brands