Field Service Technician

The Manitowoc Company; City of Brisbane; On-site; AUD 90,000 - 120,000; Full time

Job summary

The Manitowoc Company in Brisbane, Australia is seeking two Crane Technicians (Tower and Mobile) to join our service team. You will respond to breakdowns, repair cranes, and provide phone support to customers while maintaining thorough service reports.

Ideal candidates have 3–5 years of technical service experience in cranes or heavy equipment, with a trade certificate in mechanical, hydraulics, or electrical engineering. Knowledge of hybrid vehicles and auto electrics is a plus.

Qualifications

• Trade certificate in mechanical, hydraulics or electrical engineering, or equivalent trade experience.
• Able to lift heavy equipment.
• Minimum of 3 to 5 years of technical service & support experience, preferably in the crane industry or heavy equipment industry.
• Ability to read and work with electronic and hydraulic schematics.
• Knowledge and experience with hybrid vehicles are an advantage.

Responsibilities

• Attend breakdowns and repair crane in a timely manner.
• Provide service-related assistance by way of phone support.
• Maintain service reports and submit these in a timely manner upon completion of repair.
• Provide feedback on component failure.
• Train distributors in the commissioning of the first new product.
• Analyse and troubleshoot warranty problems when beyond the scope of the distributor or customer.
• Interact with MCG based personnel on matters pertaining to service materials, product requirements, availability, and code compliance.
• Plans & coordinates activities concerned with investigating and resolving customer reports of technical problems by utilizing applicable processes to eliminate future operational or service difficulties.
• Analyses reports of technical problems to determine trends affecting future design, production, service, and maintenance processes and recommends modifications to eliminate future problems.
• Perform other ad-hoc duties as assigned.

Skills

Technical service experience

Analytical skills

Schematic reading

Troubleshooting

Education

Trade certificate in mechanical/hydraulics/electrical engineering

Equivalent trade experience

Job description

Job Description

Location:

• Brisbane, QLD (Yatala Area): 1 Tower Crane Technician & 1 Mobile Crane Technician

Job Description

• Attend breakdowns and repair crane in a timely manner.
• Provide service-related assistance by way of phone support.
• Maintain service reports and submit these in a timely manner upon completion of repair.
• Provide feedback on component failure.
• Train distributors in the commissioning of the first new product.
• Analyse and troubleshoot warranty problems when beyond the scope of the distributor or customer.
• Interact with MCG based personnel on matters pertaining to service materials, product requirements, availability, and code compliance.
• Plans & coordinates activities concerned with investigating and resolving customer reports of technical problems by utilizing applicable processes to eliminate future operational or service difficulties.
• Analyses reports of technical problems to determine trends affecting future design, production, service, and maintenance processes and recommends modifications to eliminate future problems.
• Perform other ad-hoc duties as assigned.

Job Requirement

• Trade certificate in either mechanical, hydraulics or electrical engineering preferred, or equivalent trade experience and skills maybe considered.
• Able to lift heavy equipment.
• Minimum of 3 to 5 years of technical service & support related working experience preferably in the crane industry or heavy equipment industry.
• Ability to read and work with electronic and hydraulic schematics.
• Possess strong analytical skills in the evaluation of reports of technical issues, research findings; and/or output of a system/process etc.
• Knowledge and experience with hybrid vehicles are an advantage.
• Knowledge and experience with the auto electrics of vehicles is an advantage.