Field Service Tech: Heavy Equipment Diagnostics & Uptime

HOBAN Recruitment; Dalby; On-site; AUD 65,000 - 90,000; Full time

Job summary

HOBAN Recruitment is seeking an experienced Field Service Technician to join our client’s After Sales team in Dalby, QLD. The role focuses on field responses, servicing, fault diagnostics and building strong customer relationships to maximise machine uptime.

As a trade-qualified technician, you will diagnose hydraulic, pneumatic and electrical faults, work independently or with a team, and occasionally support workshop operations. A MR/HR licence is highly regarded.

Qualifications

• Trade qualification required.
• Minimum 2 years post-trade experience in earthmoving or construction equipment.
• Strong knowledge of hydraulic, pneumatic and electrical systems.
• Experience with fault diagnostics and diagnostic software.
• Excellent communication and customer service skills.
• Ability to work independently and as part of a team.
• Safety-first mindset with WHS/OHS knowledge.

Responsibilities

• Respond to customer breakdowns and service calls in the field.
• Carry out servicing, repairs and maintenance on customer equipment.
• Diagnose customer issues onsite and over the phone.
• Provide technical support and fault-finding assistance.
• Complete accurate service reports and documentation.
• Provide photos and supporting documentation for warranty claims.
• Maintain positive customer relationships and deliver high levels of service.
• Support workshop staff and operations when required.
• Maintain a professional personal and vehicle presentation.
• Adhere to company policies, procedures and safety requirements.

Skills

Communication skills

Customer service

Problem solving

Education

Trade qualification

Tools

MR/HR Truck Licence

Job description

HOBAN Recruitment is seeking an experienced Field Service Technician to join our client’s After Sales team in Dalby, QLD. The role focuses on field responses, servicing, fault diagnostics and building strong customer relationships to maximise machine uptime.

As a trade-qualified technician, you will diagnose hydraulic, pneumatic and electrical faults, work independently or with a team, and occasionally support workshop operations. A MR/HR licence is highly regarded.