Service Administrator (Parental Leave Fixed Term Contract)

Brasseler USA Inc.; Sydney; On-site; AUD 60,000 - 80,000; Full time

Benefits offered by this job

Free parking onsite

Training provided

Employee benefits

Job summary

Henry Schein Australia is seeking a Service Administrator for a Parental Leave Fixed Term Contract. You will coordinate repairs, service appointments, and equipment installations, acting as the hub between customers, service technicians, and internal teams.

Join a market-leading healthcare supplier and contribute to outstanding customer experiences. You will manage inquiries from first contact to resolution, ensuring timely updates and accurate records across multiple systems, with a focus on

Qualifications

• Experience in customer service or service coordination is preferred.
• Strong communication and organisational skills.
• Ability to manage multiple requests with attention to detail.

Responsibilities

• Coordinate repairs, service appointments, and equipment installations.
• Serve as the central link between customers, technicians, and sales.
• Manage enquiries from initial contact through resolution with timely updates.
• Process orders, quotations, returns, and related documentation accurately.
• Monitor service jobs and maintain accurate information across systems.
• Collaborate with Service, Sales, Logistics and Technical teams.
• Proactively identify issues and manage expectations to avoid escalations.

Skills

Customer service

Coordination

CRM/ERP

MS Office

Tools

CRM

ERP

Service management systems

Job description

In Australia, Henry Schein is the leading supplier of dental solutions. Our Team Schein Members deliver the solutions that health care professionals rely on to improve the performance of their practice so they can improve the lives of patients. Be the Heart of our Service Team.

Do you thrive in a fast paced environment where no two days are the same? Are you someone who loves solving problems, juggling priorities, and ensuring customers receive an outstanding experience? We are looking for an organised, proactive, and customer focused Service Administrator to join our Service team for a Parental Leave Fixed Term Contract. In this pivotal role, you'll be the central link between our customers, Service Technicians, Sales teams, and internal stakeholders, ensuring service requests are managed efficiently and customers remain informed every step of the way. This is far more than an administrative position. You'll play a critical role in delivering exceptional customer experiences, coordinating field service activities, resolving challenges, and helping keep our service operations running smoothly.

What you will be doing: As the first point of contact for many of our customers, you will be responsible for coordinating repairs, service appointments, equipment installations, and ongoing customer support.

Your responsibilities will include:

• Building strong relationships with customers and internal stakeholders through exceptional service and communication


• Coordinating and scheduling service appointments for our field technicians


• Managing customer enquiries and service requests from initial contact through to resolution


• Monitoring service jobs to ensure customers receive timely updates and support


• Processing orders, quotations, returns, and service-related documentation accurately and efficiently


• Managing parts availability, stock allocation, and repair exchanges to support service delivery


• Collaborating closely with Service, Sales, Logistics, and Technical teams to achieve the best customer outcomes


• Proactively identifying issues, managing expectations, and finding solutions before problems escalated.


• Maintaining accurate information across multiple systems while ensuring attention to detail at all times

You will thrive in this role if you are:

• A natural problem solver who enjoys finding solutions rather than simply processing tasks


• Highly organised with exceptional attention to detail


• Resilient and able to remain calm and professional when priorities shift or challenges arise


• Confident managing multiple competing priorities simultaneously


• An excellent communicator who can build rapport with a wide range of stakeholders


• Proactive and accountable, taking ownership from start to finish


• Adaptable and comfortable navigating change and ambiguity


• Customer-focused, with a genuine commitment to service excellence

Skills & Experience

We are interested in your capability and mindset more than your industry experience.

You will ideally have experience in:

• Customer service, service coordination, scheduling, administration, or customer support roles


• Managing multiple priorities within a fast paced environment


• Working with customers and stakeholders to resolve issues and achieve positive outcomes


• CRM, ERP, or Service Management systems experience


• Microsoft Office applications including Outlook, Word, and Excel


• Experience within the dental or healthcare industry is highly regarded, but not essential.

We provide comprehensive onboarding and training to help you build your industry knowledge and succeed in the role.

Why Join Us?

Join a market leading organisation with a strong reputation and values driven culture Friendly and supportive team who will provide you with training so you can be successful Free parking onsite at Eastern Creek. Be part of a collaborative and supportive team that genuinely values customer service excellence Access a broad range of employee benefits

We are looking for someone who enjoys being the person others rely on. Someone who can confidently juggle multiple priorities, build strong relationships, and keep things moving, even when the pressure is on.

Over 90 years ago Henry Schein borrowed $500 to start a corner pharmacy in Queens, New York, nearly 30 miles from Melville, New York, where our corporate headquarters resides today. In the depths of the Great Depression, Henry and his wife Esther made a bold bet on their future all while living their values of helping health happen and caring for their team and the community they served. Their belief paid off far beyond what Henry and Esther might have dared to imagine in 1932. Henry Schein is now a Fortune 500 Company powered by a network of people and technology to be the world’s leading provider of health care products, services and solutions to office-based dental and medical practitioners. Since our founding we have stayed true to Henry and Esther’s values which has allowed us to evolve, expand, and grow our Company. Now serving more than 1 million customers in 33 countries and territories, the Company's network of trusted advisors provides more than 1 million customers globally with more than 300 valued solutions that help improve operational success and clinical outcomes. We invite you to join approximately 25,000 Team Schein Members, who are critical to our success and are at the core of our Team Schein Values as our founders would have wanted. We live those values by ensuring that our culture focuses on the wellness of our team, which we accomplish by providing a safe space for individuals to develop and contribute authentically, with opportunities to give back to society and the communities where we live and work. No matter the role you are seeking, we encourage you to come be a part of a team that makes the world a healthier place.

Henry Schein embraces diversity and is committed to providing equal opportunity to employees and applicants.

If you are unable or limited in your ability to complete the application process, including the use or access of www.henryschein.com/careers, as a result of a physical or mental impairment, you can request reasonable accommodations. Please e-mail the appropriate email address below with the type of accommodation you are requesting. Please include your first and last name, phone number, position for which you are interested in applying and geographic location in your request.

US Candidates: [e-mail] UK and Ireland Candidates: [e-mail] Australia and New Zealand Candidates: [e-mail] Malaysia Candidates: [e-mail] Italy Candidates: [e-mail]

Types of Work Arrangements

• Work From Home: Work is performed directly from the TSM's home office.


• Hybrid: Time is scheduled between working from a TSM home office and at a company facility, as required.


• Onsite: Work is performed exclusively at a company facility.


• Field: Position requires traveling to different locations within a specific geographic territory, as assigned.